Manager, ITA Communications & Engagement - Chase Travel

Responsibilities

• Develop and implement a comprehensive advisor engagement strategy focused on strengthening advisors’ connection to the FROSCH / VWT brand, participation within the ITA community, satisfaction with the firm.
• Identify opportunities to enhance the overall advisor experience through improved communication, networking, recognition, and support initiatives.
• Create programs that foster collaboration, peer-to-peer connections, and community among advisors.
• Monitor advisor engagement trends and recommend strategies to increase involvement and participation.
• Develop and oversee communication plans that ensure advisors receive timely, relevant, and meaningful information.
• Manage advisor-facing communication channels, including newsletters, town halls, announcements, updates and leadership messaging.
• Partner with executive leadership to develop regular advisor communications related to strategic initiatives, organizational changes, and business updates.
• Establish communication best practices and governance standards for the ITA community to improve quality, consistency, and adoption.
• Lead advisor recognition initiatives that celebrate top performers, milestones, achievements, and contributions.
• Support advisor onboarding and integration efforts to help new advisors build connections and engage quickly within the community.

Requirements

• Bachelor's degree in Communications, Marketing, Business, Hospitality, or related field.
• 5+ years of experience in communications, community engagement, advisor relations, customer success, or related fields.
• Demonstrated success developing engagement strategies and communication programs.
• Exceptional written, verbal, and presentation communication skills.
• Strong relationship-building and stakeholder management capabilities.
• Experience leading cross-functional initiatives and influencing without direct authority.
• Experience within the luxury travel, hospitality, or travel advisor industry and/or organizational communications.
• Understanding of independent contractor and advisor business models.
• Experience managing advisor, franchise, affiliate or membership-based communities.

Preferred

• Understanding of independent contractor and advisor business models.
• Experience managing advisor, franchise, affiliate or membership-based communities.

Benefits

• comprehensive health care coverage
• on-site health and wellness centers
• a retirement savings plan
• backup childcare
• tuition reimbursement
• mental health support
• financial coaching and more