Responsibilities

• Develop and execute the eCommerce strategy and roadmap, aligning priorities with organizational objectives, customer needs, revenue opportunities, and long-term scalability.
• Identify and prioritize opportunities to improve conversion, average order value, digital adoption, customer experience, and overall eCommerce performance through enhancements to technology, processes, merchandising, and digital experiences.
• Develop business cases and recommendations for new commerce capabilities, enhancements, and investments based on business value, customer impact, performance data, and operational requirements.
• Monitor and analyze key eCommerce metrics, including revenue, conversion, average order value, checkout and product performance, and customer behavior; translate insights into actionable recommendations, priorities, and risk mitigation strategies.
• Partner with Marketing, Brand, UX, Content, Product, and other stakeholders to optimize the digital customer journey, effectively communicate product value, and support customer decision-making.
• Lead and develop the eCommerce team by establishing priorities, accountabilities, and performance expectations while enabling team members to independently own assigned areas of the business.
• Serve as the primary business owner for the eCommerce technology ecosystem and co-business owner of NetSuite for product data, partnering with Technology, engineering, architecture, and external partners to ensure platform capabilities support business and customer needs.
• Translate business requirements into functional requirements, user stories, process flows, and acceptance criteria, and partner with technical teams through solution design, development, testing, implementation, and post-launch validation.
• Maintain an understanding of commerce architecture, integrations, and data flows across commerce, CMS, ERP, CRM, payment, analytics, fulfillment, and related platforms to identify dependencies and opportunities for improvement.
• Partner with Technology to diagnose and prioritize production issues and drive platform, integration, and automation enhancements that improve customer experience, functionality, scalability, and operational efficiency.

Requirements

• Bachelor’s degree in Business, Marketing, Digital Commerce, Information Systems, or a related field, or equivalent experience in lieu of degree.
• Ten (10) or more years of experience in eCommerce, digital product, digital experience, or a related field, with experience owning complex digital commerce initiatives.
• Demonstrated experience managing an eCommerce platform and the broader ecosystem of systems required to support digital transactions.
• Experience translating business needs into requirements and working closely with technology or engineering teams.
• Experience managing complex cross-functional initiatives with multiple stakeholders and dependencies.
• Experience using data and analytics to evaluate eCommerce performance, identify opportunities, and drive improvements in conversion, customer experience, and revenue.
• Prior experience leading or managing employees.
• Experience with Adobe Commerce, Adobe Experience Manager, Adobe Analytics/CJA, NetSuite, Salesforce are strongly preferred.

Preferred

• Experience with Adobe Commerce, Adobe Experience Manager, Adobe Analytics/CJA, NetSuite, Salesforce are strongly preferred.

Benefits

• professional growth and development
• health
• dental
• vision
• well-being
• health savings
• flexible spending
• retirement
• open leave
• annual discretionary bonus and incentives