Responsibilities

• Develop and execute multi-channel CRM campaigns (email, SMS, mobile push, in-app) using Marketing Cloud.
• Own segmentation strategies within Data Cloud — e.g., guest tiers, frequency, spend bands, and behavioral triggers.
• Build automated journeys for acquisition, onboarding, retention, and reactivation.
• Partner with brand and design teams to create compelling creative briefs.
• Monitor campaign performance, A/B test messaging, and optimize for engagement and ROI.
• Collaborate with venue teams and hosts to align CRM activity with on-site guest experience.
• Manage the CRM calendar for all lines of business: restaurants, nightclubs, dayclubs, and events.
• Support loyalty program communications (tier updates, offers, and promotions).
• Assist and/ or complete additional tasks as assigned.

Requirements

• 4–7 years in CRM, digital marketing, or loyalty marketing (hospitality or entertainment experience preferred).
• Hands-on experience with Marketing Cloud (or equivalent).
• Strong understanding of segmentation, journey design, and retention strategies.
• Analytical mindset; comfortable reading dashboards and optimizing based on KPIs.
• Excellent communication and project management skills.
• 21+ years of age

Preferred

• Hospitality or entertainment experience preferred

Benefits

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Program with Employer Match
• Life and Disability Insurance Plans
• Ancillary Insurance Plans
• Employee Assistance Program
• Fertility & Family Forming Support and Resources
• Pet Insurance
• Employee Discounts
• TAO Savings Marketplace
• Time off and much more!