Manager, Client Services at Whalar Group | New York, USA | $60K/yr – $70K/yr

Whalar Group

Manager, Client Services

New York, USA (Hybrid)

$60K/yr – $70K/yrManager4+ years expFull time

Posted 4 months ago

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Job Summary

Drive end-to-end creator campaigns and client relationships in a multi-campaign, creator-focused role.

Own day-to-day campaign delivery from kickoff to completion across 6–7 campaigns with 80–100 creators.
Must-have: 4–5+ years in agency/brand, including end-to-end creator marketing and people management.
Standout: Leadership of cross-functional collaboration and proactive, solutions-first problem solving.

Job Description

Responsibilities

Own and lead the day-to-day delivery of campaigns from kickoff through completion, ensuring timelines, budgets, and KPIs are consistently met
Oversee the full campaign lifecycle including creator sourcing, outreach, contracting, briefing, concepting, content review, launch, reporting, and creator payments
Serve as the primary client point of contact, building strong relationships, managing feedback, and continuously optimizing campaign performance
Manage communications across 6–7 campaigns at a time, working with 80–100 creators simultaneously
Lead internal and external meetings with confidence—bringing a strong understanding of brand, creator strategy, and campaign objectives
Collaborate cross-functionally with Measurement and Paid teams to ensure campaigns are data-driven and performance-led
Mentor and develop at least one Campaign Executive, supporting their growth, performance, and career development
Bring a solutions-first mindset—proactively identifying challenges and solving them before escalation is needed

Requirements

4–5+ years of experience within an agency or brand environment, including people management experience
Strong attention to detail with excellent communication, organizational, and interpersonal skills
Proven experience executing creator/influencer marketing campaigns end-to-end
A natural relationship builder with strong social instinct, comfortable working with both creators and clients
Highly reliable and self-motivated, with the ability to operate independently in a fast-paced environment
A proactive problem solver who anticipates challenges and delivers thoughtful solutions
Ability to manage multiple workstreams, campaigns, and stakeholder communications simultaneously
Resourceful and collaborativ, able to tap into internal expertise and continuously improve ways of working
Deep understanding of the creator economy, with a strong pulse on Gen Z culture, trends, and (ideally) music culture
Additional languages are a plus, but not required

Preferred

Additional languages are a plus

Benefits

Medical, Dental, Vision
25 days of PTO + Sick days + Winter break
Retirement planning with employer match
Monthly phone/internet reimbursement
Professional development stipend
New joiner's Home office allowance
Up to 16 weeks of paid parental leave
Volunteer days
Identity theft protection & Legal assistance
Company Paid Life & Disability Insurance

Whalar Group

Whalar Group is the leading independent global Creator company, featuring a unique, end-to-end Creator ecosystem. We embrace Creators and activate their communities for brands and businessesWe believe the future belongs to Creators: those who dream loud, and wrestle those dreams into the real world. Passionate, diverse, modern storytellers who create vibrant culture and value-driven communities. Brave entrepreneurs who demand a new creative playground and a new economy, the Creator Economy.Our trust and proximity to Creators evolved into a first-of-its-kind Creator ecosystem: a suite of services designed to meet the needs of today’s Creators and the brands that want to work with them.Our ecosystem includes the largest independent Creator agency, a 360° Creator talent management company, a first-of-its-kind IRL campus for Creators, a digital talent management platform, a venture studio, and a ground-breaking gaming studio.With a team of 300+ around the world, Whalar Group melds entrepreneurship, technology, and creativity to unlock limitless possibilities.For more information, visit: www.whalargroup.com.Instagram: @WhalarGroup

New York, New York, USA

20 employees (7 in marketing)

whalargroup.com