Manager, Client Experience

Responsibilities

• Integrated Media Strategy: Plays an important role in contributing to the development and execution of integrated media strategies for major healthcare and, biopharma and public health campaigns, thought leadership initiatives, and product launches. Understands the healthcare landscape and issues—including scientific, business, policy, media, and cultural developments—that may directly and indirectly impact our clients, integrating these insights into strategic planning. Strategic Media Relations : - Builds and maintains excellent relationships with key healthcare, science, public health, policy, and general-interest media. - Creatively and proactively develops media programs and drafts compelling story angles that translate complex healthcare topics into clear, relevant stories for target audiences, utilizing the latest AI technology tools. - Takes responsibility for executing media relations strategies and developing proposals, press releases, social copy, bylined articles, and other press materials. - Trendspotting the current news cycle and cultural landscape for ad hoc media opportunities and proactively pitches compelling ideas that advance clients’ health priorities. - Analyzes and distills meaningful insights from media coverage, sharing perspectives with both internal teams and clients to inform media strategy. Client Counsel & Collaboration: - Brings a client-focused attitude that results in work being performed to the highest quality standards. - Serves as a key day-to-day client contact, participates in meetings and presentations, communicates with clients on a daily basis, and provides thoughtful client counsel. - Conducts and manages the flow of research and work materials necessary to analyze complex client issues. Proofs and edits client-related documents to ensure the highest quality standards. Team & Agency Support: - Mentors, coaches, and develops direct reports and more junior team members, helping to cultivate their skills and drive results. Cultivates and participates in new business opportunities and pitches, contributing to the growth of the Healthcare Practice.

Requirements

• Bachelor’s Degree in Communications, Public Relations, Marketing, or a related field.
• 3 to 5 years of experience in a PR/communications role(s), preferably within an agency setting.
• 1 to 2 years of experience managing/leading, small groups and projects.
• Strong earned strategy and media relations experience with a reporter relationship roster, specifically supporting clients with relevant subject matter expertise.