Loyalty Associate

Responsibilities

• Build and maintain strong, trusted relationships with VIP players through proactive, personalized outreach.
• Own the player relationship from onboarding through ongoing engagement, serving as a consistent and responsive point of contact.
• Identify opportunities to retain and reactivate players through tailored communications, approved promotions, and VIP experiences.
• Coordinate invitations, hospitality, and events that strengthen player relationships.
• Manage player questions and escalations, partnering with internal teams to resolve issues quickly.
• Monitor player activity, engagement, and feedback to understand individual needs and improve your approach.
• Analyze player data to understand behavior, spot trends, and measure the impact of your outreach and offers.
• Share player insights with Product, Growth, and Customer Experience to inform improvements.
• Follow company policies, responsible gaming standards, and applicable compliance requirements.

Requirements

• At least 2 years of experience in VIP hosting, account management, sales, or a relationship-focused customer role.
• Experience in sports betting, gaming, hospitality, or a similar environment is a plus.
• Knowledge of prediction markets (e.g., how event contracts, pricing, and market movements work) is a plus.
• Strong communication skills and the ability to build authentic relationships.
• Sound judgment, attention to detail, and discretion when handling sensitive information.
• Strong analytical skills, with the ability to interpret player data and turn it into actionable insights.
• Comfort using data and CRM tools to prioritize outreach and track results.
• The ability to take ownership and adapt as priorities change.
• A strong interest in sports and prediction markets, and an understanding of what creates a great player experience.
• Flexibility to work evenings and weekends around major sporting events, with travel as needed.

Benefits

• Fully paid medical, dental, and vision coverage.
• Unlimited PTO.
• Commuter benefits.