Guest Loyalty & Marketing Intern

Responsibilities

• The Guest Loyalty & Marketing Intern will support the ongoing improvement and administration of the guest loyalty program and assist with reporting to evaluate the performance of marketing initiatives. This role will assist with loyalty program management, marketing campaign coordination, data analysis, and reporting to help identify trends, measure campaign effectiveness, and improve the overall guest experience.
• Respond to guest inquiries with a hospitality first, solution focused approach
• Research guest transactions and loyalty discrepancies using Paytronix, Toast, OpenTable, and TripleSeat
• Process point and visit adjustments accurately and promptly
• Create response templates and improve administrative workflows
• Track guest inquiry volume, common requests, and recurring issues
• Document unusual situations and escalate concerns appropriately
• Assist with organizing promotional calendars and communicating campaigns to restaurant teams
• Support administrative coordination of restaurant specific marketing initiatives
• Compile campaign performance results and help standardize reporting

Requirements

• Working towards a degree in marketing, hospitality, or a related field

Preferred

• Familiarity with Huse Culinary restaurants and the Huse Honors program preferred
• Prior experience in hospitality preferred

Benefits

• Huse Culinary Dining Card
• Generous Employee Discount
• Opportunities for Growth