Responsibilities

• Lead and Implement end‑to‑end delivery of high‑visibility onboarding nurture and retention campaigns from intake and scoping through launch and post‑launch optimization ensuring initiatives land on time and deliver against KPIs.
• Create & maintain documentation for journeys workflows requirements and decisions so that work is clearly logged and easy to reference for partners and leadership.
• Draft and refine member-facing copy for onboarding and retention campaigns.
• Lead coordination of inputs and approvals across Marketing Automation Pharmacy/SelectRx Product Analytics and Operations to keep initiatives on track.
• Assist with the preparation and organization of recurring meetings including bi‑monthly SelectRx performance/strategy meetings and cross-functional working sessions. Will assist with the performance decks agendas follow-ups etc.
• Apply brand compliance and channel best practices incorporating feedback from stakeholders and supporting A/B tests and optimizations as needed.
• Conduct analytics for waterfall and performance reports that show campaign status chase progress and key outcome metrics for SelectRx and SelectPatient programs.

Requirements

• Bachelor's Degree in Finance Marketing or Business Administration or a related field required
• 3-5 years of relevant experience
• 3-5 years of relevant experience

Preferred

• Background in retention marketing or healthcare marketing (preferred)
• Prior experience leading inbound and outbound call campaigns with a strong understanding of effective strategies and best practices (plus)
• Ability to work in a fast-paced environment managing multiple projects multiple channels and segments simultaneously in a cross-functional team (from Skills/Abilities)

Benefits

• Competitive Medical, Dental, and Vision Insurance
• HSA/FSA
• Voluntary Hospital Indemnity, Critical Illness, Accident Insurance, and Short Term Disability
• Voluntary Life Insurance for Self, Spouse and Dependent
• Company-paid Basic Life Insurance and Long Term Disability
• Retirement plan and Employer match contribution with Profit Share
• Tuition Reimbursement program
• Company perks and Discount program
• Engaging Wellness and Financial Education Resources
• Employee Assistance Program
• Incentive Plans