Responsibilities

• Coordinate product and system rollouts from start to finish, tracking timelines, managing deliverables, and ensuring timely distribution
• Review training materials, presentations, and field communications to identify gaps and recommend updates
• Maintain and update forms, product information, and website content across internal and vendor platforms
• Manage LMS-related vendor relationships and support suitability content to ensure accuracy and compliance
• Assist with resolving illustration production issues by gathering details and routing requests to the appropriate teams
• Organize and enhance marketing content across websites, agency tools, and vendor systems to improve usability for the field
• Coordinate agency focus groups, including scheduling, agenda development, and preparation of materials
• Support basic review of web and portal usage to identify opportunities to improve the user experience

Requirements

• High school diploma required; Bachelor’s degree preferred
• 1–2 years of experience in operations, marketing support, or a related field
• Strong organizational and time management skills with the ability to handle multiple priorities
• Attention to detail and commitment to accuracy
• Effective communication and collaboration skills
• Comfort working across systems, tools, and vendor environments

Benefits

• comprehensive benefits package supporting employees’ health, financial security, and well‑being, including multiple medical plan options, dental and vision coverage, basic life insurance, and health savings accounts
• employees are automatically enrolled in a company‑funded 401(k) plan
• paid time off and holidays
• an inclusive, people‑first culture that values flexibility, work‑life balance, professional growth, and a casual dress environment