Responsibilities

• Follows the customer service and hospitality model to connect with Customers, building a sense of community and driving loyalty
• Creates an atmosphere of celebration by participating in total store events
• Engages Customers with enthusiasm, sharing product knowledge, samples, and savings / value information; finds opportunities to surprise and delight Customers
• Provides excellent customer service; answers product-related questions; helps Customers locate merchandise
• Reviews educational materials (story, video, etc.) and experiences products prior to each scheduled event
• Ensures all selling material, including signage, recipe cards, coupons, etc., are printed and displayed to support customer engagement
• Prepares, stages, executes, and closes events, including product, equipment, supplies, safety / sanitation needs, marketing materials, sample payment, closing event in scheduling system, etc.
• Prepares products for use in demonstrations / samplings
• Reviews daily sales reports; understands success metrics
• Ensures compliance with federal, state, and H-E-B food safety regulations / standards and department SOPs daily

Requirements

• Experience in sales or customer service - Required
• Strong communication and interpersonal skills - Required
• Strong customer service skills - Required
• Ability to communicate all product ingredients and recipe components to inform Customers with allergy or dietary concerns - Required
• Ability to read and interpret documents - Required
• Ability to manage multiple priorities and shift focus between projects - Required
• Ability and willingness to work flexible hours - Required
• A passion for customer service and hospitality - Required

Preferred

• Experience in product demonstration (preferred)
• Knowledge of sales or product demonstration (preferred)