Responsibilities

• Own client relationships across a portfolio of 18 to 20 accounts with accountability for satisfaction, retention, and growth
• Lead client-facing touchpoints including monthly reports, weekly updates, and quarterly business reviews
• Identify client goals, track relevant KPIs, and communicate performance clearly
• Develop and present strategic recommendations in partnership with operations and specialist teams
• Coordinate with internal specialists to support full-funnel marketing strategy across SEO, paid media, social, and content
• Help resolve client questions and concerns professionally, escalating when appropriate
• Identify opportunities to expand services when they align with client goals
• Monitor account health and flag risks, opportunities, and scope concerns early
• Successfully manage client transfers and onboarding to extend client lifetime with the agency
• Continuously build and maintain knowledge of evolving digital marketing services and platforms

Requirements

• 2+ years of account management experience, preferably in a digital marketing agency environment
• Experience working directly with owners or senior decision-makers
• Bachelor’s degree in marketing or a related field preferred
• Foundational knowledge of SEO, Google Ads, Facebook advertising, content strategy, web development, and email marketing
• Experience with Asana or similar project management software
• A track record of building strong client relationships, supporting retention, and handling difficult client conversations professionally
• Strong strategic thinking with the ability to translate data into clear client recommendations
• The ability to operate independently, make sound decisions, and bring solutions rather than problems
• Excellent written and verbal communication skills
• Strong organization, prioritization, and follow-through across multiple client accounts

Preferred

• Experience with tools like Google Ads, Google Analytics 4, Meta Business Manager, HubSpot, Asana, Slack, WordPress, Shopify, Ahrefs, SEMrush, Klaviyo, ChatGPT, and similar marketing platforms is a plus.

Benefits

• Over 5 weeks of paid time off per year including holidays
• Health insurance coverage
• Retirement plan with employer match