Responsibilities

• Develop fundraising and engagement strategy and a plan for executing integrated strategies as appropriate
• Build and manage client relationships through regular meetings, calls, and ongoing communications
• Lead and participate in live meetings, including QBRs; create meeting material with the assistance of account teams
• Work with clients to determine organizational objectives and create strategies to reach goals
• Develop clients’ annual communication calendars and budgets
• Possess in-depth knowledge of client’s internal processes and resources and generate ideas to enhance overall performance
• Provide in-depth analysis of campaign and segment performance and KPI data, developing data-driven strategies to address program challenges and build on successes
• Build trusting, respectful and collaborative relationships with clients and colleagues ensuring collaboration among the wider team (including outside resources) and fostering positive team work.
• Ensure fundraising and engagement best practices are kept top-of-mind
• Provide risk assessment and management on all aspects of the client relationship

Requirements

• 8-10 years of direct response experience (direct mail or digital account management), preferably including direct response fundraising in an agency setting
• Demonstrated success in client management and customer service
• Ability to build lasting professional relationships with clients
• Experience managing technical and client services teams, some of whom may work in a virtual/remote environment
• Experience in creating and driving long-term fundraising strategies
• Strong customer service and interpersonal skills
• Proven project management and organizational and problem solving skills
• Advanced written and oral communication skills with the ability to effectively present information, respond and follow-up on questions and inquiries from clients and colleagues, and communicate technical information to a non-technical audience
• Strong attention to detail
• Highly self-motivated

Benefits

• Health and Wellness: employer-subsidized health, dental, and vision insurance in addition to employer paid short-term disability and life insurance.
• Work-Life Balance: Flexible work hours, remote work environment (with access to our Arlington, VA offices for local employees), and generous time off
• Financial Wellness: competitive salary, 401(k) with company match
• Professional Development: ongoing training, career path development, and a dedicated budget for conferences and training seminars
• Additional Benefits: an opportunity to work with smart people in a supportive environment that celebrates individuality
• Compensation: our budget for this position starts at $90,000/year