Leader, Event Marketing - North America

Responsibilities

• Lead the planning, coordination, and execution of world-class customer and prospect visits from initial qualification through post-event follow-up.
• Partner with Sales Leadership, Account Managers, and subject matter experts to define visit objectives and desired business outcomes.
• Ensure customer engagements align with customer priorities, executive sales strategies, and Johnson Controls growth objectives.
• Coordinate all aspects of executive briefings, including agendas, logistics, presentations, demonstrations, and customer experiences.
• Collaborate closely with Marketing, Sales, Product, Solutions, and Creative teams to develop compelling executive-level content and messaging.
• Participate directly in customer briefings and act as a key ambassador for the Johnson Controls brand.
• Develop and maintain visibility into the business impact of the customer briefing program.
• Track and report performance metrics, including: Revenue influence Pipeline impact Customer retention and relationship growth Portfolio expansion opportunities Sales cycle acceleration.
• Lead initiatives that improve data integrity, reporting capabilities, process automation, and measurement effectiveness.
• Support the ongoing development and standardization of global customer visit programs across North America, EMEA, and APAC.

Requirements

• 5-7+ years of progressive experience in customer experience, marketing, communications, event management, or related fields.
• Proven ability to build and manage relationships with executive and C-suite stakeholders.
• Strong collaboration and influencing skills, with the ability to drive alignment across multiple functions and teams.
• Demonstrated experience measuring program effectiveness through business, sales, and customer engagement metrics.
• Exceptional organizational and project management capabilities with attention to detail and follow-through.
• Experience managing multiple priorities simultaneously in a fast-paced environment.
• Strong verbal and written communication skills with the ability to engage audiences at all organizational levels.
• Comfortable interacting directly with customers and field teams and embracing a "go to gemba" approach to understanding customer needs firsthand.
• High energy, enthusiasm, and professionalism that inspire confidence and engagement among colleagues and customers alike.

Preferred

• Experience within commercial HVAC, building automation systems (BAS), smart buildings, or related industries.
• Demonstrated experience leveraging AI tools and technologies to improve customer engagement, operational effectiveness, and business outcomes.
• Proven success partnering with field sales teams to build customer relationships through executive briefing centers, innovation centers, or customer experience programs.
• Familiarity with Lean, Continuous Improvement, Kaizen, 80/20, or other operational excellence methodologies.

Benefits

• Competitive salary
• Paid vacation/holidays/sick time
• Comprehensive benefits package including 401K, medical, dental and vision care
• On-the-job/cross training opportunities
• Encouraging and collaborative team environment
• Dedication to safety through our Zero Harm policy