Responsibilities

• Responsible for the tracking, monitoring, communication, and follow up of business partner leads and orders.
• Drive conversion rate of Miele specified products via retail and A&D community, ensuring consumer product registration and training post-purchase.
• Build and maintain repeat clientele through consistent and relevant outreach to generate direct and referral sales.
• Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.
• Work in tandem with Center Manager to achieve financial objectives for the Center, including meeting or exceeding sales goals.
• Demonstrate enthusiasm for the brand and effectively communicate company and product features and benefits to drive conversion.
• Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions, reading catalogs and manuals, and through self-guided training.
• Assist all walk in, appointment-based, dealer, and trade professional clients to provide the highest level of customer service by exceeding expectations.
• Provide a safe space for consumer, business partner, and advocate product solutions and order creations, all within a timely manner.
• Maintain high NPS and consumer ratings.

Requirements

• Previous experience in showroom sales, design, or luxury manufactured goods required.
• Highly customer-centric, results driven, and goal oriented, willing to “go above and beyond” to exceed customer expectations.
• Friendly, enthusiastic, and outgoing manner in all interactions.
• Self-motivated team player with strong initiative and time management skills.
• Open to perform different tasks and projects based on day-to-day business needs while prioritizing multiple tasks without constant direction.
• Ability to communicate effectively and clearly with coworkers, consumers, and business partners in person, via phone, and email.
• Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
• Professional image in personal appearance, manner, and demeanor.
• Flexibility to work days, nights, weekends, holidays, and special projects outside of normal business hours.
• PC proficiency, Outlook, MS Word and Excel and willing to learn new computer applications.
• Able to stand for long periods of time, bend, kneel and use a step stool or ladder to reach overhead objects.
• Able to lift 25 lbs.
• A high school diploma is required.