Responsibilities

• Assess existing creative technology stack, workflows, and intake processes, and identify opportunities to streamline and scale.
• Design and implement AI-enabled creative workflows that responsibly enhance speed and quality without compromising brand or compliance.
• Optimize the use of existing platforms and tools (e.g., Adobe Creative Cloud, Adobe Express, Canva, Microsoft tools including Clipchamp) to reduce low-value manual work.
• Develop and document repeatable systems, templates, and processes that standardize how work is requested, produced, and delivered.
• Lead training sessions, demos, and enablement programs to help creative teams and requesters become more self-sufficient and confident using tools and workflows.
• Partner closely with Creative, Operations, IT, and Marketing teams to understand needs, prioritize improvements, and ensure solutions are practical and scalable.
• Monitor adoption, gather feedback, and iteratively refine processes and tools to continuously reduce friction points.
• Champion responsible AI usage within the creative organization, including guardrails, best practices, and change management.

Requirements

• Approximately 5+ years of experience working at the intersection of creative production, technology, and operations (e.g., in-house agency, creative ops, creative technology, or similar roles).
• Deep fluency in Adobe Creative Cloud , with strong understanding of how creative teams use these tools in day-to-day production.
• Hands-on experience implementing AI-enabled creative workflows and integrating emerging AI tools into existing processes.
• Proven ability to lead trainings, workshops, and enablement sessions for cross-functional audiences.
• Demonstrated experience improving intake, workflows, or operational processes in creative or marketing environments.
• Strong systems-thinking mindset : able to see end-to-end ecosystems (people, process, tools) rather than isolated tools or tasks.
• Excellent communication skills , with the ability to translate between creative, technical, and business stakeholders.

Preferred

• A proactive problem-solver who identifies opportunities and acts without waiting for direction.
• A hands-on practitioner who enjoys teaching others and enabling teams to be more self-sufficient.
• Comfortable influencing and collaborating across Creative, Operations, IT, and Marketing.
• Focused on value and scalability , prioritizing high-impact improvements over short-lived trends.