Key Account Performance Manager – National

Responsibilities

• Serve as the primary post-sale client-facing contact, building strong relationships with key accounts to drive retention, satisfaction, and long-term growth.
• Develop a strong understanding of each client’s business model, vertical, competitive landscape, customer journey, and revenue objectives to inform digital strategy.
• Lead the strategic direction of client campaigns with a focus on business outcomes, performance, and revenue growth.
• Serve as a strategic resource across key National Team verticals, including Home Services, Legal, and QSR, adapting recommendations based on the unique dynamics and objectives of each category.
• Facilitate clear communication between clients and internal teams to maintain alignment on goals, deliverables, timelines, and performance expectations.
• Identify upsell and cross-sell opportunities that deliver additional value for clients and drive incremental investment.
• Conduct regular performance reviews, providing actionable insights and recommendations tied to business goals and KPIs.
• Act consistently in the best interest of the business and uphold high professional and ethical standards.
• Coordinate with Campaign Managers, Search Strategists, Buyers, and Interactive Strategists to ensure proper campaign setup and launch.
• Support strategy development based on client objectives, vertical-specific considerations, competitive landscape, target audiences, and market conditions.

Requirements

• 4+ years of experience supporting digital media, key accounts, or national/strategic advertisers; familiarity with paid search, paid social, programmatic, or multi-channel campaigns
• Experience working within or supporting Home Services, Legal, QSR, or other performance-driven advertising verticals strongly preferred
• Strong understanding of how digital strategies and KPIs may differ based on industry, customer journey, sales cycle, and advertiser objectives
• Ability to interpret performance data and translate findings into actionable, client-facing insights and recommendations
• Strong relationship-building, presentation, and communication skills
• Highly organized, with the ability to manage a portfolio of high-value accounts across multiple verticals simultaneously
• A proactive, consultative mindset with enthusiasm for helping clients grow
• Experience working directly with sophisticated advertisers and key client stakeholders preferred
• BA/BS degree (preferred)

Benefits

• Competitive Salary + Commission on Directly Managed Post-Live Revenue
• 3 weeks of PTO (+ 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary + bonus program