Responsibilities

• Develop and execute an internal communications strategy that aligns with the organization’s mission, vision and values, using a variety of channels including creating content for social media, email, SharePoint and Zoom
• Serve as a project manager for complex, multi-faceted internal communications initiatives, working with all internal departments to ensure timely execution and delivery
• Write, edit and distribute engaging content that informs and inspires employees — including updates from the president and senior leadership team, announcements, internal newsletters, Q&As and employee spotlights — to support recruitment and retention efforts
• Work with ITS to update and manage Pine Street’s SharePoint site and content, providing a user-friendly experience for all employees
• Monitor and report on SharePoint and other internal communications initiatives’ metrics, making recommendations for improvement where necessary
• Act as a liaison between the communications team and other departments, providing counsel and guidance on how best to communicate internally
• Stay up-to-date on internal communications industry trends and best practices, sharing insights and ideas with the team
• Assist with the development and implementation of employee engagement surveys, focus groups, and other research efforts to improve effective communication methods
• Ensure that internal communications tools allow for communication with staff who may have limited/no access to email
• As part of the marketing and communications team, provide communications support during times of crisis or change

Requirements

• Bachelor’s degree in communications, journalism, public relations or related field
• 2–3 years of experience in communications with a focus on internal, public relations or a related field
• Proven track record of developing and executing successful internal communications campaigns
• Familiarity with analytics and communications metrics
• Exceptional writing, editing and proofreading skills
• Ability to work effectively with a diverse group of employees across 40 locations
• Strong project management skills and attention to detail
• Ability to work independently and with a team to meet deadlines
• Proficient in Microsoft Office, SharePoint, AI-assisted writing tools (such as Claude), short-form video creation and Adobe Creative Suite including Adobe Premier video editing

Preferred

• Background in nonprofit, human services or mission-driven organizations· Knowledge of homelessness issues and policies