Hourly Pooled - Transportation Services Assistant Supervisor, Demand Response

Responsibilities

• Provide support to the Supervisor by assisting in the supervision and coordination of SafeRide operations, fill in as Demand Response Supervisor as needed.
• Maintain vehicle & equipment inventory, assign equipment resources to employees.
• Coordinate, enforce, and document all mandated federal/state regulations, and department policies pertaining to the transit system and safety.
• Complete documentation of personnel performance, complete compliance checks.
• Provide training to new drivers/dispatchers, ensure that they are prepared to perform job duties on their own.
• Respond to and investigate vehicle related accidents/incidents.
• Respond to and investigate passenger related complaints/incidents.
• Provide excellent customer service
• SUPPLEMENTAL FUNCTIONS: - Assist with supervision of other areas of Demand Response, such as Transit Dispatch & Paratransit operations. - Perform backup dispatching and driving duties as needed. - Maintain ridership and other transit related data as needed. - Assist with community outreach and resource fairs as needed.

Requirements

• Applicants must be able to pass all drug and/or alcohol screenings required by the UW Drug and Alcohol Policy. This would include a pre-employment drug screening.
• Valid driver's license with a motor vehicle record (MVR) that is compliant with the University Vehicle Use Policy .
• High School Graduate or GED and one year of work related experience, or an equivalent combination of education and work experience.
• Applicants must be 21 years of age, or will be within first month of hire.
• Current certifications or ability to obtain within 1 month of hire: - TSI certification - First Aid/CPR certification - Supervisor Harassment training
• 1 year of customer service experience
• Complete application to include: cover letter, resume, three references, and availability matrix. Email ntaff@uwyo.edu to request a copy of the availability matrix be sent to you.

Preferred

• Demand response transit experience preferred, but not required.
• Completion of Transportation Services probation period preferred, but not required.
• Knowledge of ADA policies and procedures
• Problem solving skills
• Organizational and record keeping skills
• Ability to remain calm in difficult or stressful situations
• Ability to work independently with limited supervision
• Strong attention to detail
• Experience handling confidential information
• 1 year of previous supervisory experience preferred