General Manager

Reports To: Regional Director of Operations

Requirements

· College degree or higher-level education preferred

· 3+ years of hotel operations experience required (IHG Preferred)

· Minimum 2 years in a management-level role within hotel operations

· Strong leadership, team-building, and organizational skills

· Ability to work 50+ hours per week, minimum 5 days per week

· Strong financial acumen and understanding of hotel P&L statements

· Experience with revenue management, budgeting, and cost control

· Strong communication, problem-solving, and decision-making abilities

· Ability to manage multiple departments and priorities simultaneously

· Knowledge of hotel brand standards, SOPs, and guest service expectations

General Responsibilities

· Oversee all hotel operations to ensure efficient, profitable, and high-quality performance

· Lead and develop all department heads and staff to achieve operational excellence

· Maximize guest satisfaction and associate engagement across all hotel departments

· Drive revenue growth, cost control, and overall financial performance

· Ensure compliance with all company, brand, and regulatory standards

· Serve as the primary leader responsible for hotel success and performance outcomes

· Act as the key communicator between corporate leadership and hotel staff

· Maintain a strong presence throughout the property to ensure service quality and operational consistency

Primary Functions

Revenue

· Aggressively pursue revenue goals using yield management and revenue optimization strategies

· Prepare, manage, and execute the annual hotel budget

· Identify and implement strategies to increase occupancy and room revenue

· Monitor market trends and competitor performance to maintain competitiveness

Profit

· Manage all operational expenses including labor, overtime, and supplies

· Enforce procurement policies and cost control procedures

· Implement cost-saving strategies while maintaining quality standards

· Monitor financial performance and take corrective action to improve profitability

Quality

· Ensure the hotel consistently meets or exceeds brand and company guest satisfaction standards

· Oversee training programs and identify service gaps to improve performance

· Support sales and marketing efforts and participate in revenue-generating initiatives

· Stay informed on industry trends and adjust operations accordingly

Community Involvement

· Maintain strong relationships with local organizations, including chambers of commerce, tourism bureaus, schools, and civic groups

· Represent the hotel in the community to maintain a positive public image

Leadership

· Motivate, coach, and develop all team members across departments

· Set clear performance goals and hold staff accountable

· Foster a positive, professional, and collaborative work environment

· Demonstrate integrity, consistency, and strong ethical leadership

Financial

· Interpret and analyze financial statements, including revenue, payroll, and expenses

· Assist in the preparation and execution of the annual operating budget

· Monitor cost controls and financial systems to achieve budgeted results

· Implement corrective actions to maximize profitability and efficiency

Specific Responsibilities

· Submit daily end-of-day activity and accomplishment reports to the Director of Operations

· Develop and execute approved business plans to achieve financial goals

· Maintain high visibility throughout the hotel property

· Stay informed on local market conditions and competitor activity

· Respond to and resolve hotel emergencies as needed

· Ensure leadership presence during peak operational periods to monitor service and cleanliness standards

· Handle guest complaints and operational challenges promptly and effectively

· Train and ensure all employees deliver professional, friendly, and efficient service

· Review and analyze financial performance regularly and coach management team on financial accountability

· Conduct performance evaluations and ensure timely completion of all personnel reviews and records

· Participate in sales solicitation activities and revenue generation efforts

· Conduct daily meetings with department heads to review performance and daily objectives

· Hold weekly structured meetings with department managers

· Lead monthly safety meetings and ensure compliance with safety policies

· Establish and maintain a safety committee following written guidelines

· Ensure all employees are trained on security and emergency procedures

· Monitor condition of all hotel equipment and ensure proper maintenance

· Maintain adequate staffing levels across all departments

· Ensure all supervisory responsibilities comply with SOPs, training programs, and applicable laws

· Maintain organized correspondence and operational records for reference

· Conduct annual guest experience evaluation by staying overnight in hotel rooms on a rotating basis

Optimum Attributes

· Strong sense of accountability and ownership

· Professional appearance and executive presence

· Effective communicator and active listener

· Strong emotional intelligence, empathy, and fairness

· Ability to remain calm and rational under pressure

· Consistent, disciplined, and practical decision-making style

· Strong computer and analytical skills

· Ability to lead with balance of praise and constructive feedback

· Strategic thinker with operational execution capability

· Strong integrity and commitment to company success

Performance Standards

· Performance measured by REVPAR, MSI Index, Guest Satisfaction Index (GSI), and Associate Satisfaction Index (ASI)

· Achievement of budgeted revenue and profitability targets

· Consistent improvement in guest satisfaction scores

· Strong employee engagement, retention, and performance outcomes

· Compliance with brand standards, SOPs, and safety regulations

· Effective cost control across labor, supplies, and operational expenses

· Successful execution of business plans and revenue strategies

· Positive community reputation and market competitiveness

· Strong leadership visibility and operational stability across all departments

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Employee discount
• Health insurance
• Paid time off

Work Location: In person