Responsibilities

• - Support GTM AI Strategy: Contribute to the GTM AI strategy and roadmap, including technology evaluation, critical business use cases (e.g., sales productivity, marketing personalization, customer support automation), and change management initiatives.
• - Build & Execute: Design and deploy AI-driven workflows and automation that streamline manual GTM processes and improve sales productivity.
• - Partner Cross-Functionally: Work closely with RevOps and GTM leaders to identify automation opportunities, support trade-off discussions, and connect AI initiatives to measurable business outcomes.
• - Measure Performance & Impact: Help define and maintain evaluation frameworks that measure prompt reliability, latency, cost, and business impact (e.g., conversion lift, time saved).
• - Build Data & Systems Connections: Implement integrations connecting Salesforce, GTM tools, and Gusto's data warehouse to AI-powered insights and workflows.
• - Support Model & Vendor Selection: Contribute to model and vendor evaluation processes, helping ensure flexibility to test and scale best-in-class AI tools.
• - Execute Program Management: Support the rollout and adoption of AI initiatives, ensuring pilots ship with clear ownership, training, and measurable outcomes.
• - Scale Reusable Patterns: Collaborate cross-functionally to implement automation patterns and guardrails that make AI-enabled operations safe, efficient, and repeatable across teams.

Requirements

• 4–6 years of experience in Revenue Operations, Business Operations, or Product, ideally within high-growth SaaS or technology companies or 2–4 years in an earlier-stage AI-focused company.
• Demonstrated experience building and implementing operational systems or automation that improved productivity, accuracy, or revenue outcomes.
• Comfortable experimenting with AI tools, agents, and automation workflows — strong intuition for where AI adds leverage, even without deep ML expertise.
• Experience working with GTM systems (Salesforce, Gong, Outreach, data warehouses) and connecting insights to commercial impact.
• Solid program execution and prioritization skills — able to manage multiple cross-functional workstreams and drive measurable progress.
• Strong communication and stakeholder collaboration skills — can translate technical concepts into clear narratives for GTM and business audiences.
• AI-native mindset: Curious, adaptable, and excited to help shape how AI transforms the future of revenue operations.

Preferred

• Technical background is valued and a plus.

Benefits

• All full-time employees receive competitive base pay, benefits, and equity (RSUs) — because everyone who helps build Gusto should share in its success. Offer amounts are determined by role, level, and location. Learn more about our Total Rewards philosophy.
• Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.