Responsibilities

• ABILITY TO work in partnership with senior clients to develop annual strategies.
• Ability to establish themselves as true business partners, thought leaders and innovators at DEPT.
• Responsible for holding recurring meetings with senior leadership on the client side focused on pushing their business forward, macro goals, industry trends/updates, and new opportunities to drive growth.
• Responsible for being the primary relationship holder for the client within DEPT®
• Responsible for ensuring client satisfaction by regularly communicating with senior decision-makers
• Responsible for high client retention and growth
• Ability to be a point of escalation on their accounts and effectively solve issues that arise, whether internally or with clients
• Ability to reach out to clients directly when service issues arise
• Ability to lead new business pitches and proposals alongside leadership and growth team
• Ability to forecast, reconcile, and monitor client revenue and profitability

Requirements

• 12+ years of experience in roles servicing clients in an agency environment
• Experience managing large clients, AOR,s and agency teams
• Experience managing complex campaigns and retainers
• Experience in leading a high-volume, multi-service retainer(s) for brands/clients
• Experience working on a global brand
• Confident with both brand and conversion/direct-response campaigns
• Experience leading, motivating, and coaching teams of 10+ people
• Experience inspiring, and able to create a proactive and energized team culture
• Must have strong delegation skills with the ability to coordinate activities between multiple projects without directly managing them
• Ability to communicate complex messages to a variety of audiences

Benefits

• Healthcare, Dental, and Vision coverage
• 401K plan, plus matching
• PTO
• Paid Company Holidays
• Parental Leave