Responsibilities

• Strategic Vision & Operational Excellence: Define and execute the global strategy for the Customer Briefing Program. Drive scalable growth by introducing automation, modernizing processes, and expanding the program’s global footprint.
• Program Revitalization & Strategy: Conduct a comprehensive audit of our existing EBC infrastructure, content, and processes. Design and execute a strategic roadmap to transform the center into a high-tech, high-touch showcase of our innovation.
• Content & Messaging Strategy: Partner with Product Marketing to maintain and continuously enhance a cutting-edge content catalog that reflects market trends, technical advancements, and core value propositions.
• Discussion Leader Bureau Management: Recruit, onboard, train, and support a world-class bureau of internal subject matter experts and executives, ensuring they can deliver high-impact presentations with clarity and conviction.
• Internal Business Development & Sales Alignment: Act as a strategic partner to the Global Sales organization. Enable and equip account teams to strategically leverage the briefing program to accelerate deals and unlock revenue opportunities.
• Customer Insights: Capture vital customer feedback to ensure our product roadmap aligns with market demands.
• Data & Analytics Alignment: Partner closely with the Marketing Operations team to define, track, and report on key KPIs, utilizing data-driven insights to measure program ROI and optimize performance.
• Onsite Experience Ownership: Manage the daily physical environment, technology integrations (AV, digital signage, interactive displays), and premium catering/hospitality vendors to ensure an elite, white-glove experience

Requirements

• Experience: 7+ years of experience managing Executive or Customer Briefing Programs (EBP), in a global B2B technology environment.
• The "IC" Superpower: You are a self-starter who thrives in an autonomous individual contributor role. You possess the strategic gravitas to guide C-level executives, but you aren’t afraid to roll up your sleeves and handle the tactical logistics of an onsite center.
• Leadership Skills: Proven track record of scaling programs through innovation, process optimization, and automation toolkit implementation.
• Cross-Functional Influence: Exceptional relationship-building skills with the ability to collaborate effectively with Sales, Strategy, Product Management, Product Marketing, and C-suite executives.
• Communication Mastery: Exceptional presentation, writing, and interpersonal skills. You can command a room of internal or external executives with ease and diplomacy.
• Financial Acumen: Strong budget management skills with an eye for strategic resource allocation.
• Presence: Must be able to work onsite at our San Jose campus to manage the physical center, welcome guests, and oversee daily operations.

Benefits

• Generous PTO Policy
• Support work life balance with Unplugged Days
• Flexible WFH Policy
• Mental & Physical Wellness programs
• Phone and Internet Reimbursement program
• Access to Continued Career Development
• Comprehensive Benefits and Competitive Packages
• Paid Volunteer Time
• Employee Resource Groups
• EEO/VEVRAA