Global CRM Coordinator (Hybrid Role - New York) at OLAPLEX | New York City, NY | $70K/yr – $78K/yr

Global CRM Coordinator (Hybrid Role - New York)

New York City, NY (Hybrid)

$70K/yr – $78K/yrMid Level3+ years expFull time

Posted 7 weeks ago

Job Summary

Own end-to-end CRM campaigns from build to QA and deployment, manage the global campaign calendar, and liaise with Creative and CRM teams to execute strategic initiatives.

End-to-End Campaign Execution: Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo.
Operational Calendar Management: Maintain the Global CRM business calendar, acting as the primary point of contact to ensure alignment across cross-functional departments.
Creative Liaison and Strategic Support: Collaborate with Creative and CRM teams on briefs, A/B testing, segmentation logic, and platform feature onboarding.

Job Description

Responsibilities

End-to-End Campaign Execution: Manage the complete build, QA, and deployment of global email and SMS campaigns within Klaviyo. You will ensure every link, asset, and segment is perfect before hitting "send"
Operational Calendar Management: Maintain the Global CRM business calendar, acting as the primary point of contact to ensure alignment across cross-functional departments
Creative Liaison: Support the briefing process for new campaign ideas. You'll work closely with the Creative team to ensure assets are "best-in-class," technically sound, and delivered on schedule
Strategic Support: Assist the broader CRM team with the deployment of strategic initiatives, including A/B testing, segmentation logic, and the onboarding of new platform features

Requirements

1-3 years of experience in Marketing Operations, CRM, or eCommerce
Proficiency in Klaviyo (or similar: Attentive, Braze) is a must
Experience with Shopify a plus
Exceptional organizational and project management skills
Ability to manage multiple deadlines in a high-growth, fast-paced corporate environment
A passion for the beauty industry and the Olaplex mission

Benefits

Competitive compensation
Work/Life Balance: Flexible paid time off, 11 paid holidays, and flexible work schedules
Wellness: Company Contribution to Medical, Dental, and Vision Insurance for Employees and their Families, Company Paid Employee Life Insurance, Optional additional Life Insurance, and Short and Long-Term Disability Coverage Options
Parental Leave: Up to 18 weeks for birthing-parents and up to 10 weeks for non-birthing new parents
Financial Well-being: Roth and 401k plans: 100% match up to the first 4% and is immediately vested
Professional Development Reimbursement Program: Career development is as important to us as we know it is to you!
Our culture has an "attitude of gratitude" and a shared passion for our brand. Join our Bond Builder DEI committee to play a role celebrating DEI at OLAPLEX
Products: Twenty (20) free products per year, plus a friends and family discount

OLAPLEX

2.9 Glassdoor

OLAPLEX, Inc. is a foundational health and beauty company inspired by professional stylists, empowered by innovation and a belief that beautiful hair starts from the inside out. From the moment OLAPLEX Complete Bond TechnologyTM transformed its first strand of hair, our products have proven that molecular-level science has the power to restore hair health and unlock new styling possibilities. With over 10 years of experience bringing groundbreaking products from the lab to the chair, we’ll never stop innovating to help pros, their clients, and all healthy hair seekers achieve great hair days today, tomorrow, and for years to come. Our mission is to create a culture that celebrates our bonds by embracing, elevating, and empowering individuals from all backgrounds.

Founded in 2014

New York, New York, USA

426 employees (80 in marketing)

www.olaplex.com

45% recommend to a friend

74% CEO approval