Responsibilities

• Identify product opportunities catering to the needs of both large and small agencies, and translate them into actionable product requirements for internal and external product platforms.
• Support the development and iteration of the Agency Portal, enabling scalable agency onboarding and driving growth for both new and existing revenue.
• Own and streamline the agency product inbound process, collecting and structuring requests from Sales, Marketing, and regional teams.
• Partner with Product, Engineering, Data, and Operations teams to drive end-to-end execution and resolve bottlenecks in agency workflows.
• Track key metrics to measure product adoption, operational efficiency, and overall business impact.

Requirements

• 5+ years of experience in Product Operations, Platform Operations, or Business Operations within the advertising, technology, or agency ecosystem.
• Strong innovative thinking and execution-oriented mindset, paired with excellent cross-functional collaboration skills.
• Ability to structure ambiguous, complex problems and drive consistent follow-through on resolutions.
• High resilience and adaptability to a dynamic, fast-paced working environment.

Preferred

• Passion for SMB business.

Benefits

• Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).