Drive front desk operations and spa service quality as the Salon Manager/Front Desk lead.

• Oversee daily spa operations and ensure exceptional customer service
• Manage staff schedules, training, and team performance
• Hire, interview, and onboard new employees
• Maintain a clean, professional, and welcoming environment
• Handle client concerns and ensure high client satisfaction
• Monitor inventory, supplies, and equipment maintenance
• Support sales goals, memberships, and retail performance
• Coordinate appointments and front desk operations
• Ensure compliance with safety, sanitation, and company policies
• Develop marketing ideas and promotions to grow the business

• Prior spa, wellness experience or clerical experience demonstrating strong organizational skills and attention to detail
• Proven customer service skills with the ability to communicate effectively in person and over the phone
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook), and Google Workspace tools
• Bilingual abilities are highly desirable to serve diverse client needs effectively
• Experience with front desk duties in medical or dental settings is a plus but not required
• Knowledge of office management procedures including calendar management, data entry, filing, and proofreading
• Strong time management skills with the ability to prioritize tasks efficiently in a fast-paced environment

• Bilingual abilities are highly desirable to serve diverse client needs effectively