Experience Strategy Manager

Austin, TX

Salary Not AvailableSenior Level8+ years exp

Posted 4 weeks ago

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Job Summary

Own end-to-end CRM and CX strategy for enterprise clients, turning insights into omnichannel journeys and guiding cross-functional teams through marketing transformation.

  • Strategy and ownership: lead experience strategy as a central pillar and drive client growth through data-driven workstreams.
  • Omni-channel design: craft connected journeys by aligning data, tech, content, and consumer insights.
  • Team leadership: mentor strategists and influence senior stakeholders to adopt the transformation plan.

Job Description

Responsibilities

  • Owning and executing strategic blueprints and customer-centric frameworks for key clients, turning data-driven insights into connected customer experiences.
  • Leading major client workstreams with autonomy, positioning experience strategy as a central pillar of the client's business growth.
  • Managing and mentoring junior-to-mid-level strategists, providing day-to-day guidance, feedback, and career support.
  • Designing and optimizing sophisticated omni-channel customer journeys, seamlessly integrating data, technology, content, and consumer insights.
  • Fostering collaboration across disciplines (creative, CX/UX, tech, and data) to ensure strategic recommendations are seamlessly brought to life.
  • Presenting to and influencing senior client stakeholders, acting as a trusted day-to-day partner and advisor on marketing transformation.
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MAP

We are a Performance Improvement Consulting FirmIncrease profitability and productivity with our proven Management SystemTM. It is an accountability system that creates focus and alignment driving breakthrough results for your business.WHY WORK WITH US?1. RESULTSOver 15,000 organizations and 170,000 business leaders accelerated their leadership and management performance through our proven MAP Management SystemTM.2. EXPERIENCEOur consultants are former CEOs and entrepreneurs with a track record of success who work with you every step of the way on business strategy and implementation.3. LONGEVITYWe've been around since 1960 and worked on an incredibly diverse range of challenges across all industries and sizes.Are you ready to take your business to the next level?

Founded in 1960
Los Angeles, California, USA
2K employees (212 in marketing)