Responsibilities

• Design and continuously improve the onboarding experience for individual and church-sponsored members, making every new member feel welcomed, seen, and spiritually and financially set up for success
• Develop proactive retention strategies by identifying at-risk members early and re-engaging them with intentional, personalized outreach
• Own the full member lifecycle: welcome sequences, milestone recognition, renewal campaigns, and debt-free win celebrations
• Be the internal voice of the member, surfacing feedback and patterns that improve the program over time
• Build and sustain a vibrant online community where members feel spiritually grounded, practically equipped, and genuinely supported
• Execute a consistent engagement cadence: weekly prompts, video content drops, biblically rooted financial tips, and encouragement posts
• Produce monthly member newsletters that are personal, practical, and worth reading
• Moderate discussions and champion a community culture that reflects the grace-filled, mission-driven spirit of Fully Funded Life
• Track, analyze, and act on community engagement metrics
• Support the onboarding experience for church partners and group-sponsored members, helping congregations launch Fully Funded Life with confidence and clarity

Requirements

• 2+ years in marketing, member/customer success, community management, or a closely related role
• Demonstrated experience in church ministry, faith-based nonprofit work, or a similar mission-driven environment
• Active personal faith and alignment with the biblical stewardship principles at the core of Fully Funded Life
• Experience with CRM and marketing automation platforms (HighLevel, HubSpot, Infusionsoft, or similar)
• Demonstrated ability to create and execute content across email and social channels
• Strong written communication skills with the ability to adapt tone and voice
• Proven ability to manage multiple projects and priorities independently

Preferred

• Experience in a church volunteer, leadership, stewardship ministry, or discipleship role
• Familiarity with ministry culture across multiple denominations or networks
• Background in or passion for personal finance and financial wellness programming
• Experience growing and managing an online membership or subscription community