Responsibilities

• Set and maintain high standards of service and practices throughout the property.
• Work closely with Executive Director Asian Marketing to maintain positive working environment.
• Respond to customer requests, concerns, and complaints in a timely and complete manner.
• Work proactively with other departments within marketing and with other divisions at The Venetian.
• Focus on Team Member acquisition and retention program to include benefits, communication, compensation, and incentive program individually as needed.
• Balance the need for financial control with need to remain consistent with The Venetian's standards and values.
• Clearly communicate daily the goals to be achieved in marketing by all subordinates.
• Diligently focus on customer development (new and existing) including prospecting, promotions, events, and additional customer relationship management activity.
• Assist with collections and player management.
• Continuously aware of current and forecast financial/business performance and is actively involved in analyzing and implementing required changes.

Requirements

• 21 years of age
• Proof of authorization/eligibility to work in the United States
• High school Diploma or equivalent
• Must be able to obtain and maintain an alcohol awareness card (TAM), gaming registration, and any other certification or license, as required by law or policy
• 1+ year of experience as a casino host
• Ability to communicate clearly and effectively in Chinese (Mandarin and/or Cantonese)
• Previous experience with a Las Vegas Strip casino preferred
• Must demonstrate extensive knowledge of high end casino clientele pay habits and preferences
• Strong interpersonal skills with the ability to communicate effectively with guests and other Team Members of different backgrounds and levels of experience
• Must be able to work varied shifts, including nights, weekends and holidays