Responsibilities

• Design, build, configure, test, and support Epic Cheers Campaigns and CRM initiatives.
• Gather business and technical requirements from cross-functional stakeholders, including marketing, operations, clinical teams, and IT.
• Develop and execute patient outreach campaigns through the complete lifecycle, including:
• Audience identification
• Requirements gathering
• Build and configuration
• Validation and testing
• Deployment and launch
• Post-launch review and optimization
• Collaborate with client teams to improve patient engagement strategies and outreach effectiveness.

Requirements

• Active Epic Certification in Epic Cheers Campaigns .
• Active Epic certification in at least one additional Epic application.
• Minimum of 5 years of healthcare industry experience , including:
• At least 3 years of direct client-facing experience.
• Strong understanding of healthcare operations and clinical workflows.
• Minimum of 4 years of Epic implementation and/or application support experience .
• Experience working with:
• Clinical documentation workflows
• Patient portals
• Encounter closure processes

Preferred

• Epic certifications or experience in:
• Ambulatory
• Care Everywhere
• EpicCare Link
• MyChart
• Cadence
• Experience with Epic CRM functionality and patient engagement solutions.
• Experience supporting or implementing patient outreach and engagement campaigns.
• Knowledge of campaign analytics and performance tracking.
• Familiarity with healthcare marketing and digital engagement strategies.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)