Responsibilities

• Own and manage enrollment communications across email, text, portals, and AI‑supported tools.
• Maintain and refine student and parent portals to ensure accuracy, clarity, and ease of use.
• Serve as steward of the enrollment communication journey, identifying friction points and opportunities for improvement.
• Collaborate with admission counselors to align communication with recruitment goals and family needs.
• Monitor engagement and usage data to guide incremental improvements to communication flow and content.
• Support the planning and execution of admission events and campus visits.
• Apply appropriate communication and user‑experience best practices within a higher‑education context.

Requirements

• Alignment with the mission and values of Bob Jones University.
• Bachelor’s degree in communication, marketing, education, business, or a related field (or equivalent experience).
• 2–5 years of experience in communications, enrollment, marketing, or a related professional role.
• Strong attention to detail and a commitment to producing clear, well-crafted work.
• Excellent written communication skills with sensitivity to students, parents, and diverse audiences.
• Comfort learning and managing CRM and communication platforms.
• Ability to work independently, manage priorities, and exercise sound judgment.
• A collaborative, service-oriented posture and appreciation for steady, behind-the-scenes impact.

Preferred

• Experience in higher education or student-facing services.
• Familiarity with CRM or marketing automation tools (e.g., Slate, HubSpot, Mailchimp).
• Exposure to communication strategy, user experience, or digital content development.