Responsibilities

• As the Enablement & CRM Lead for the Americas, you will act as a regional expert, facilitator, trainer, and trusted partner to ensure the effective, consistent, and value‑driven use of Microsoft Dynamics and Go‑To‑Market enablement tools across the end‑to‑end Lead‑to‑Cash lifecycle.
• This role serves as the primary catalyst in the Americas to drive disciplined, insight‑driven lead management, opportunity execution, and customer handoffs, enabling measurable improvements in pipeline health, seller productivity, customer experience, and revenue outcomes.
• The Lead is responsible for developing and executing regional enablement plans and partnering closely with subject matter experts (SMEs) and business stakeholders to successfully deploy solutions that simplify workflows, improve usability, and increase adoption across sales systems and processes.
• To succeed in this role, you will be highly driven to: Establish and maintain data-driven, actionable regional enablement and CRM playbooks, incorporating best practices and clear in-flow guidance across Lead-to-Cash processes spanning Sales, Marketing, and Customer Service
• Develop and execute regional enablement plans for new capabilities, process changes, and system enhancements, ensuring readiness, alignment, and measurable behavioral and adoption outcomes tied to pipeline quality and business performance
• Actively support and improve lead management, routing, qualification, sales hando s, and customer service transitions, ensuring clear signals, ownership, and execution consistency across the lifecycle
• Cross-Functional Partnership & Solution Deployment - Partner with functional SMEs, Sales Operations, Marketing, Customer Service, IT, and Digital/Platform teams to support the design, testing, and deployment of solutions that simplify workflows, improve data capture, and enable more intelligent, insight-driven selling behaviors
• Cross-Functional Partnership & Solution Deployment - Roll out new enterprise platform capabilities, features, and process changes from Global Go-To-Market Enablement into the Americas region, including change communication, adoption support, and feedback loops to improve usability and eectiveness
• Cross-Functional Partnership & Solution Deployment - Represent regional business needs, constraints, and enhancement requests to Global Enablement and Platform Product teams, including: Submitting and managing issue and enhancement tickets; Requesting new functionality or integrations; Providing practical input into platform and enablement roadmap priorities, with a focus on usability, data quality, and real-world adoption
• Training, Adoption & Support - Onboard new users across functions with role-based, scenario-driven training programs that reinforce CRM as the primary system for daily execution and decision-making

Requirements

• Experience managing processes and functionality within MS Dynamics
• 5+ years of experience involving CRM management in a B2B environment
• Experience supporting CRM platforms, sales operations, sales enablement, revenue operations, or business process improvement initiatives.
• Strong understanding of sales workflows, lead management, opportunity management, customer handoffs, data quality, and CRM adoption challenges.
• Ability to translate system capabilities and process changes into clear, practical guidance for business users.
• Comfort partnering across Sales, Marketing, Customer Service, IT, and global enablement or platform teams.
• Strong communication, training, documentation, troubleshooting, and stakeholder-management skills.
• A continuous-improvement mindset with the ability to identify patterns, solve workflow issues, and influence adoption without relying solely on formal authority.
• Bachelor’s degree (B.A. or B.S.) in systems, sales, marketing, or similar field

Benefits

• 21 days PTO (Paid Time Off) to start – quickly earn more PTO as you stick with us (36 days max).
• Medical, dental, and vision Insurance – several Blue Cross Blue Shield plan options to choose from.
• Company-sponsored life, AD&D, and short- and long-term disability – at no cost to employee.
• Paid parental leave, tuition and fitness reimbursement, and a hybrid working policy.
• 401(k) with a 4% dollar-for-dollar match – fully vested upon eligibility!
• Benefits: Be a key player (US), Competitive compensation (US), Continuing Education Tuition Reimbursement (US), Give back (US), Have fun (US), Lead a Healthy Life (US), Onsite Café (US), Take time off (US)