Responsibilities

• E-Commerce & Website
• Take the lead on all changes and additions to sandiegowavefc.com, working hands-on in WordPress with projects including, but not limited to, site design, page builds, content updates, editorial content, plugin/theme management, and troubleshooting.
• Own the user experience across both sandiegowavefc.com (WordPress) and the Shopify store, ensuring a consistent, high-quality experience as fans move between the two.
• Develop and execute the e-commerce strategy aligned with overall business goals to drive online revenue and enhance customer satisfaction.
• Own and execute San Diego Wave FC's e-commerce roadmap, prioritizing initiatives to improve on-site experiences and drive revenue.
• Oversee day-to-day operations of the online store, ensuring an optimized user experience, accurate product information, and seamless checkout processes.
• Manage site navigation, product creation, and merchandising to deliver a best-in-class product experience.
• Oversee daily site maintenance across sandiegowavefc.com and the Shopify store, ensuring a smooth, frustration-free customer experience with attention to quality assurance.
• Implement processes to improve web production tasks, including product activation, promotions/sales, on-site search maintenance, and marketing content updates.
• Ensure seamless integration and consistent look/feel between the WordPress site and Shopify store for a unified digital presence.

Requirements

• 5+ years of experience in e-commerce and website management, preferably in sports, entertainment, or retail.
• 4+ years of experience working with Shopify, including app integration and management as well as theme design, with a proven track record of driving results.
• Working knowledge of WordPress fundamentals (page building, content updates, plugin/theme basics) and comfort taking the lead on hands-on site changes without relying on outside developers for routine work.
• Experience coordinating with a third-party app development vendor on ongoing maintenance, push notifications, and bug resolution (not app development or coding).
• Proficiency in e-commerce platforms (e.g., Shopify, Salesforce) and CMS tools (e.g., WordPress).
• Strong understanding of SEO, SEM, and analytics tools (e.g., Google Analytics).
• Knowledge and experience with web-based product, content, and catalog management systems.
• Successful track record in e-commerce project management and leading day-to-day operations in a fast-paced environment.
• Excellent oral and written communication and presentation skills.
• Strong collaboration skills, with the ability to work cross-functionally in a team environment.