E-Commerce & Brand Experience Associate (Full-Time) - Corporate at Jaxen Grey | Minneapolis, MN | $45K/yr – $52K/yr

Jaxen Grey

E-Commerce & Brand Experience Associate (Full-Time) - Corporate

Minneapolis, MN (Hybrid)

$45K/yr – $52K/yrEntry LevelSalaried Ft

Posted 5 months ago

Job Summary

Support omnichannel brand experience for Jaxen Grey across online store, social, and in-store operations.

Own product uploads, merchandising, and homepage updates with basic SEO and visual consistency.
Must-have: Experience with e-commerce platforms (Shopify preferred) and customer-first communication.
Standout: Ability to balance digital and in-store responsibilities to improve customer experience and brand storytelling.

Job Description

Responsibilities

Maintain and update jaxengrey.com, including product uploads, merchandising, and homepage updates with strong attention to visual presentation, brand consistency, and basic SEO best practices
Support site experience optimization to improve conversion, usability, and overall customer experience
Assist in executing digital merchandising and product presentation
Manage customer inquiries across email, phone, and social channels, ensuring a high-touch, brand-aligned experience while identifying opportunities to improve the overall customer experienc e
Resolve order issues, returns, and customer support needs in a timely and professional manner
Assist in planning, creating, and executing social media content aligned with Jaxen Grey’s brand standards
Capture and create content for digital and social channels that reflects the Jaxen Grey brand and aesthetic
Engage with customers and build community across social platforms
Support the in-store experience through regular sales floor shifts, providing exceptional customer service and capturing insights to inform digital and brand experience improvements
Act as a brand ambassador by representing Jaxen Grey’s style, voice, and customer experience standards

Requirements

Experience working with e-commerce platforms (Shopify preferred)
Strong communication skills with a customer-first mindset
Ability to manage multiple priorities across digital and in-store responsibilities
Comfort working in a fast-paced, evolving environment
Self-motivated with a proactive approach to problem-solving
Ability to adapt to changing priorities and business needs
Creative mindset with the ability to contribute ideas that enhance brand storytelling and customer experience

Preferred

Passion for men’s fashion, retail, and brand experience

Benefits

Medical, dental, and vision insurance plans
Flexible Spending Account (FSA) and Health Savings Account (HSA) options
Paid Time Off (PTO) based on full-time employment
30% employee discount on merchandise and in-store incentives
Ongoing opportunities for internal advancement and professional growth

Jaxen Grey

Jaxen Grey is a space for brands, customers, and stylists to interact, share their passions, and embark on a journey together. Because life is so much richer and fuller when you’re open to trying new things and letting the world lead you to what’s next.

Founded in 2019

Minneapolis, Minnesota, USA

51 employees (9 in marketing)

www.jaxengrey.com