Dynamics 365 Functional Consultant – Marketing

Responsibilities

• Engage with marketing stakeholders to understand campaign strategies, customer engagement models, and business objectives
• Conduct requirement workshops and document functional and non-functional requirements
• Perform fit-gap analysis and recommend best-fit D365 Marketing solutions
• Configure Dynamics 365 Marketing / Customer Insights features: Customer journeys Segmentation & targeting Email marketing campaigns Lead scoring & nurturing
• Design scalable and reusable marketing automation processes
• Prepare functional design documents (FDD), user stories, and solution artifacts
• Campaign Management & Demonstration Conduct solution demos showcasing marketing automation capabilities
• Validate campaign flows, segmentation logic, and engagement strategies with stakeholders
• Implementation & Delivery Collaborate with technical teams for integrations (CRM, third-party marketing tools, customer data platforms) Participate in Agile delivery (Sprint planning, backlog grooming, etc.)

Requirements

• Strong experience in Dynamics 365 Customer Insights / Marketing module
• Hands-on experience with: Customer journeys & segmentation Email campaign management Lead management & scoring
• Good understanding of marketing automation and digital marketing processes
• Technical Exposure (Preferred)

Nice to have

• Technical Exposure (Preferred)
• MB-210 / MB-280 (Customer Engagement / Sales / Marketing exposure)
• PL-200 (Power Platform Functional Consultant)

Benefits

• Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty.
• They are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits.
• Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines.
• Benefits offerings vary in Puerto Rico.
• Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) Retirement Plan with employer matching.
• Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company’s 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.
• Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).
• All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.