Director, Patient Services Marketing & Strategy - Specialty

Illinois, USA (On-site)

$161K/yr – $305K/yrDirector/Executive10+ years expFull time

Posted 2 weeks ago

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Job Summary

Own portfolio strategy and patient support across Specialty brands, turning market and patient insights into actions that remove barriers and lift conversion, while driving long range planning and cross functional alignment.

  • Lead development and lifecycle management of specialty patient support programs across brands and launches.
  • Drive annual and long range planning, KPI dashboards, and senior reviews to scale successful solutions.
  • Align APS, brand, field, access, operations, and analytics to optimize patient experience and outcomes.

Job Description

Responsibilities

  • Serve as the strategic APS partner to Specialty brand teams, representing APS in integrated planning forums and aligning patient support strategy to portfolio and brand objectives.
  • Lead development, optimization, and lifecycle management of specialty patient support programs and care models, including launch support, program redesign, and priority initiatives such as Creon Complete optimization, Lupron Peds PSP relaunch, Interventional Glaucoma and Retina PSP assessment, Sura-Vec discovery and launch, and specialty DTP/DTE strategy assessment.
  • Translate patient, provider, market, brand, access, field, operations, and analytics insights into effective support strategies that reduce barriers, improve conversion and persistence, and strengthen the patient experience.
  • Lead annual and long-range planning for the Specialty portfolio, including investment allocation, resource prioritization, strategic recommendations, budget management, and financial stewardship.
  • Develop and implement KPIs, dashboards, and measurement plans to assess program performance, resource utilization, patient experience, and business impact.
  • Lead business reviews and senior leadership updates on portfolio strategy, progress against goals, key risks, decision points, and opportunities to scale effective solutions across brands and channels.
  • Drive cross-functional alignment, resolve delivery risks and competing priorities, and strengthen collaboration across APS, brand, field, access, operations, analytics, and external partners.
  • Act as a thought partner to brand and APS leaders on market trends, patient needs, business cycles, and future-state support models.

Requirements

  • Bachelor’s degree required; advanced degree preferred.
  • 10+ years of experience in healthcare, pharmaceuticals, patient services, strategy, marketing, or related commercial functions.
  • Demonstrated experience in portfolio strategy, commercialization, patient support, launch planning, or cross-functional leadership within a pharmaceutical environment.
  • Experience working across multiple brands or therapeutic areas in a matrixed organization, with proven ability to influence senior stakeholders and build consensus.
  • Strong business acumen, financial understanding, analytical capability, and ability to connect strategy to execution and make sound trade-off decisions.
  • Experience with patient support programs, access/reimbursement, care models, or the specialty pharmacy ecosystem preferred.
  • Strong communication, presentation, executive presence, relationship-building, and change leadership skills.
  • Proven ability to navigate ambiguity, complexity, and competing demands while maintaining accountability for results.

Preferred

  • Advanced degree preferred.

Benefits

  • We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
  • This job is eligible to participate in our long-term incentive programs.
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AbbVie

AbbVie is a global biopharmaceutical company focused on creating medicines and solutions that put impact first — for patients, communities, and our world. We aim to address complex health issues and enhance people's lives through our core therapeutic areas: immunology, oncology, neuroscience, eye care, aesthetics and other areas of unmet need. Learn more about us at www.abbvie.com and review our community guidelines at https://www.abbvie.com/social-media-community-guidelines.html.

Founded in 2013
North Chicago, Illinois, USA
60K employees (3,267 in marketing)