Director Operations Location:Forney, Texas (onsite). Travel across Dallas, Houston, San Antonio, and San Marcos as needed.
Employment Type:Fulltime, Exempt (not eligible for overtime)
Compensation:$75,000-$85,000 base salary per year
Reports To: CEOAbout UsAdvanced Asset Management (AAM Living) delivers smart, datadriven property and asset management solutions across Texas. We specialize in maximizing occupancy, optimizingoperations, improving turnover speed, and creating highquality resident experiences. Our portfolio spans multifamily, affordable housing, buildtorent, and communitycentric living environments where operational excellence drives financial performance.
We are modern, techenabled, peoplecentric, and driven by efficiency, transparency, and continuous improvement.About the RoleWe're hiring a Director Operations to support and back up the business across our growing multifamily portfolio. This is a managementtrack role-ideal for a Community Manager ready for the next big step. You'll be mentored, expected to learn fast, implement strong processes and controls, and delegate and track work to completion. The role is based in Forney with frequent site visits across assigned communities in Dallas, Houston, San Antonio, and San Marcos.What You'll Do (Essential Functions)Team EnablementDelegation

• Delegate daily tasks to onsite teams and vendors; track to closure with clear SLAs.
• Support onboarding, coaching, and performance feedback for coordinators/leasing/admin staff.

OperationsSite Leadership

• Conduct regular site visits; ensure brand standards, safety, cleanliness, and readiness.
• Coordinate turn processes, maintenance workflows, and vendor activities; establish checksbalances to prevent misses.

Resident/TenantOwner Relations

• Support escalations, resolve service issues promptly, and maintain professional, empathetic communication.

FinancialsAnalytics

• Assist with budgeting, forecasting, and variance analysis; monitor AR/AP, rent trends, and expense controls.
• Build and maintain Excel trackers/dashboards (e.g., PivotTables, VLOOKUP) to monitor KPIs and work intake through to completion.

Leasing Support (as permitted by license)Partner with leasing to improve occupancy, renewal, and marketing execution. (Duties that constitute "brokerage" activities require appropriate TREC licensure.)ComplianceRisk

• Uphold fair housing, safety, and company policies; maintain accurate logs, reports, and auditready documentation.

Process Improvement

• Map processes endtoend, identify bottlenecks, implement SOPs/checklists, and measure results.

TravelHours

• Travel to assigned markets as needed (expect regional day trips and periodic overnights).
• Work hours flex to business needs (occasional evenings/weekends for moveins, emergencies, or audits).

What Makes You a Great Fit (Qualifications)MustHaves

• 5-8 years in property management (multifamily or mixed portfolio); Operations Manager experience strongly preferred.
• Learning mindset: Quick learner and adaptable, eager to grow under mentorship.
• Processanalytical orientation: You design controls, love organizing workflows, and follow through.
• Excel proficiency (formulas, PivotTables; Dashboards).
• Solid grasp of accountingbudgeting fundamentals.
• Professional presence with clear, concise communication-appearance, written and verbal.
• Driver's license, reliable transportation, and ability to travel routinely across TX metros.
• Work ethic: proactive, handson, and willing to do the hard work to get results.

Licensing (TREC)Texas Real Estate Sales Agent or Broker license may be required depending on assigned duties (e.g., showing/leasing for owners, negotiating lease terms, or controlling acceptance/deposit of rent for singlefamily properties). If not already licensed, willingness to obtain within a defined timeframe after hire.NicetoHaves

• Experience in multifamily operations (turns, renewals, revenue management) but not mandatory.
• Exposure to DFW/Houston/San Antonio/San Marcos markets.
• Familiarity with PM software (e.g., Yardi, RealPage, AppFolio) and standard SOP playbooks.

Work EnvironmentPhysical DemandsOnsite work including inspections, walking exterior grounds, climbing stairs, entering mechanical rooms, and viewing vacant units. Reasonable accommodations will be considered for qualified individuals with disabilities.ClassificationEmployment TermsFLSA Status: Exempt administrative/management-not eligible for overtime. Employee is paid on a salary basis and is expected to work the hours necessary to meet role requirements.
Employment Relationship: Employment is atwill and this description is not a contract.EEOAccommodation StatementWe are an Equal Opportunity Employer.