Responsibilities

• Direct and manage the activities of the marketing operations team, including project management and administration.
• Manage projects and pipelines to ensure timely delivery of marketing campaigns.
• Oversee marketing project management software, marketing new hire orientation and training, and documentation of department policy, process, and procedure.
• Continually work to simplify systems and processes, avoiding customization bloat, tech debt, and over-engineered processes.
• Identify short- and long-term scheduling and resource needs, including development and management of annual marketing budget, resource projections, and related activities.
• Supervise marketing administration to ensure high levels of customer service, compliance with company policies and procedures, and efficient operations.
• Monitor, measure, and analyze the effectiveness of marketing initiatives and programs.
• Direct the development and implementation of marketing projects in alignment with key stakeholders and senior leadership.
• Supervise the department and provide guidance, coaching, and feedback to other marketing professionals.
• Foster a high-performing, creative, and caring workplace culture for marketing professionals.

Requirements

• Bachelor’s degree in marketing, business administration, or equivalent experience.
• At least 7 years of experience in a marketing operations role.
• Demonstrated experience with agile project management principles, and project management software and systems including evaluation and improvement.
• Experience in CRM solutions, marketing automation, and working in a digital marketing environment.
• High proficiency in Microsoft and Salesforce software environments.
• Experience in mortgage, real estate, or insurance preferred.
• Proven track record of success in managing a team and driving results.
• Strong analytical skills and ability to use data to drive decision-making.
• Excellent communication and interpersonal skills.
• Excellent communication, leadership, and project management skills,

Benefits

• Guild offers a pleasant work environment, competitive compensation and excellent benefits package; including medical, dental, vision, life insurance, AD&D, LTD and 401(k) with employer match.