Director, Marketing Operations

Responsibilities

• Build and maintain the Retail Group marketing operating cadence: campaign kickoffs, creative reviews, channel sync-ups, and post-mortems.
• Establish and steward project management standards, workflow tools, and reporting that scale across the marketing organization’s internal agency model.
• Own the Retail Group integrated marketing budget, tracking spend across channels and agencies against plan, and identifying opportunities to reinvest into what’s working.
• Oversee vendor and agency relationships, holding partners accountable for creative quality, timelines, and ROI.
• Own the end-to-end Retail Group marketing calendar, aligning brand campaigns, promotional moments, and always-on activity across paid, owned, and earned channels.
• Translate brand and merchandising priorities into fully integrated go-to-market plans with clear briefs, timelines, owners, and success metrics.
• Partner with Creative, Media, and CRM leads so every campaign lands as one cohesive customer experience, not a set of disconnected channel executions.
• Lead post-campaign analysis and reporting, turning performance data into sharper briefs and better decisions for the next cycle.
• Serve as the primary connective tissue between the Creative Agency, Media Agency, and CRM teams, keeping work moving without relying on formal authority.
• Partner with Merchandising, Ecommerce, Store Operations, and Finance to align campaigns with Retail Group business priorities and inventory realities.

Requirements

• This position requires you to sit, stand and perform general office functions. You may also be required to lift up to 25 pounds occasionally. Bending, stooping and reaching are also frequently required.