Responsibilities

• Develop and execute the organization's marketing and communications strategy
• Align messaging with LSSNCA's strategic plan and mission
• Establish annual goals, KPIs, and campaign priorities
• Manage departmental budget, vendors, and external partners
• Serve as steward of the LSSNCA brand
• Ensure consistency across all communications and marketing channels
• Monitor and strengthen organizational reputation
• Develop brand standards, messaging frameworks, and communication guidelines
• Audit LSSNCA audience needs, including support of donor, volunteer, mentor, and client acquisition strategies
• Oversee digital marketing, email marketing, social media, and website strategy

Requirements

• Bachelor's degree in Marketing, Communications, Journalism, Public Relations, Public Policy, or a related field required; Master's degree preferred.
• Minimum 7 years of progressively responsible experience in marketing, communications, public relations, advocacy, or a related field.
• Minimum 3 years of supervisory experience, including coaching, mentoring, and managing high-performing teams.
• Experience developing and executing integrated marketing and communications strategies.
• Experience supporting fundraising, donor engagement, or mission-driven growth initiatives.
• Exceptional written, verbal, and presentation skills with the ability to tailor messages to diverse audiences.
• Demonstrated experience in brand management, storytelling, and organizational messaging.
• Experience managing digital communications channels, including websites, email marketing, social media, and content platforms.
• Strong strategic planning, project management, and organizational skills.
• Ability to build relationships and collaborate effectively across departments and stakeholder groups.

Preferred

• Experience within the nonprofit, human services, refugee resettlement, immigration, behavioral health, or related sectors.
• Experience managing external vendors, consultants, and agency partners.
• Proficiency in Microsoft Office Suite, CRM systems, email marketing platforms, website content management systems, and social media management tools.
• Knowledge of graphic design, Adobe Creative Suite, and content development best practices preferred.
• Familiarity with communities and stakeholders served by LSSNCA.