Responsibilities

• Lead the operational management of US and JPAC commercial technology platforms supporting Sales, Medical Affairs, Market Access, Marketing, Omnichannel Engagement, and Customer Experience functions.
• Partner with business stakeholders to establish technology roadmaps that align with corporate and commercial objectives.
• Serve as a trusted advisor to senior business leaders, translating strategic priorities into scalable technology solutions.
• Drive continuous improvement initiatives to enhance platform performance, user experience, and operational efficiency.
• Provide operational oversight for field enabling CRMs, and related commercial technology platforms.
• Ensure platform reliability, availability, performance, and compliance with organizational standards.
• Establish governance processes for enhancements, configuration changes, integrations, and platform upgrades.
• Oversee system health monitoring, issue resolution, incident management, and root-cause analysis activities.
• Manage relationships with Commercial, Medical, Market Access, Marketing, Analytics, Compliance, IT, and Operations stakeholders.
• Lead requirements gathering, prioritization, and demand management processes.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or Business.
• 10+ years of progressive IT experience, including leadership roles supporting commercial systems within the pharmaceutical industry.
• 5+ years of people leadership experience managing technical/business-facing teams.
• Deep experience in Salesforce, Veeva, or similar CRMs within regulated environments.
• Proven experience managing application operations, release management, platform governance, and stakeholder engagement.
• Strong understanding of pharmaceutical commercial processes, including Sales, Medical Affairs, Marketing, Omnichannel Engagement.
• Demonstrated ability to balance strategic initiatives with day-to-day operational responsibilities.
• Experience managing external vendors or managed services providers, or integrated service providers.
• Excellent executive communication, presentation, negotiation, and influencing skills.
• Minimal to moderate travel required.

Preferred

• Master's degree in Information Systems, Business Administration, or related field.
• Salesforce, Veeva, ITIL, Agile, PMP, or Architecture-related certifications.
• Experience supporting global commercial organizations across multiple regions and markets.
• Knowledge of pharmaceutical compliance requirements, including GxP, GDPR, HIPAA, and promotional review processes.
• Experience with commercial technology ecosystems including Marketing Automation, Customer Data Platforms, Identity & Consent, Data Warehousing, Analytics, and Integration Platforms.
• Experience supporting global CRM deployments across multiple markets, business units, and regulatory environments.

Benefits

• The Company has a comprehensive benefits package that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness.