Responsibilities

• Own a dedicated portfolio of clients as their primary strategic partner and day-to-day relationship lead.
• Lead with expertise and confidence regardless of the discipline or channel the work involves, from digital and content to communications, web, or marketing strategy.
• Run client meetings, workshops, and reviews with a presence that builds credibility and trust.
• Anticipate client needs before they're expressed, and proactively bring forward smart recommendations and strategic direction.
• Maintain strong, long-term relationships that result in high client satisfaction and engagement growth.
• Step into projects across any discipline and quickly provide strategic direction, whether the work is well-defined or still taking shape.
• Architect projects and programs that lack clear definition, scope the work, establish the framework, define deliverables, and align internal teams and clients around a shared plan.
• Translate ambiguous client goals into structured, executable strategies that teams can build against.
• Apply deep cross-disciplinary knowledge, spanning digital strategy, UX, content, communications, marketing, and more, to build solutions that are both sophisticated and pragmatic.
• Serve as a senior thought partner across the engagement team, contributing strategic direction on peer accounts as needed.

Requirements

• Agency experience. You’ve operated at pace inside a digital, communications, or marketing agency and know what it takes to manage complex work across multiple clients and stakeholders.
• Experience within in-house or brand organizations is a meaningful bonus, as it gives you a client-side perspective that makes you a better partner.
• Broad, deep cross-disciplinary knowledge. You have genuine fluency across the disciplines we work in, including digital strategy, web and UX, content, communications, social media, marketing, and more.
• Strategic architecture skills. You excel at taking ambiguity and turning it into a plan. You know how to define scope, build frameworks, and give teams the structure they need to execute well, even when the client brief is still taking shape.
• Client relationship instincts. You are a trusted presence in every client interaction. You ask the right questions, provide thoughtful counsel, and build the kind of relationships where clients actively seek your perspective.
• Intellectual range. You can walk into a room and speak credibly about almost anything we do, and you enjoy operating that way. You’re curious, adaptive, and comfortable with complexity.
• Strong communication and facilitation skills. You present with confidence, write with clarity, and can run a workshop or working session that moves things forward.
• Experience. 7+ years of relevant experience, with a strong track record of managing client relationships and leading complex, multi-disciplinary programs at an agency or agency-like environment.
• Travel. Occasional, as-needed travel may be required to support key initiatives and client engagements.

Benefits

• We take pride in our culture and offer a competitive salary with great benefits, like flexible PTO, 401k, continuing education, phone reimbursement, medical, dental, and vision, short-term/long-term disability, a bike-share membership, flexible work schedules including “Fast Lane” and “No Meeting Fridays”, and great colleagues.