Director of ECommerce & Digital Marketing

Charlotte, NC (On-site)

Salary Not AvailableDirector/Executive8+ years expFull time

Posted 2 months ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own and drive the end-to-end e-commerce and digital marketing engine to grow B2C revenue, optimize the online experience, and scale with cross-functional teams and data-driven decisions.

  • Growth & Conversion: CRO roadmap, A/B testing, and online merchandising to lift revenue and get faster learnings.
  • Channel & Content Strategy: digital channel planning across paid, owned, and organic plus on-site content and SEO/SEM alignment.
  • Analytics & Alignment: customer data insights, dashboards, and executive reporting to inform growth plans and partner decisions.

Job Description

Responsibilities

  • Own and define the comprehensive e-commerce and digital marketing strategy aligned to overall business objectives and B2C revenue targets.
  • Lead and approve creation, execution, and prioritization of marketing initiatives across all digital channels (email, social, paid search, paid social, content marketing).
  • Serve as primary decision-maker for digital strategy, partnering cross-functionally with Product, Merchandising, Brand, and IT to optimize the online experience for conversion, revenue growth, and scalability.
  • Own website performance and conversion outcomes; lead CRO/testing roadmap (A/B) and translate insights into revenue actions.
  • Own online merchandising strategy and execution; monitor sales, inventory, promotions, and timing with Merchandising/Inventory.
  • Own digital channel strategy across paid, owned, and organic; oversee content across channels; own SEO/SEM.
  • Own customer data analysis and insights; define customer engagement initiatives across email, SMS, and on-site experiences to drive repeat purchases and LTV.
  • Manage budget: forecast, allocation, optimization; final decisions on ad spend and channel mix; accountability with partners.
  • Lead alignment across digital, e-commerce, and brand; executive-level reporting on performance; use data to inform growth plans.
  • Own analytics, reporting, core KPIs, dashboards; use AI/automation to streamline reporting and surface insights

Requirements

  • Bachelor’s degree in Marketing, Business, or related field; MBA preferred
  • 8+ years of experience in e-commerce and digital marketing with direct ownership of B2C revenue
  • Proven track record scaling DTC performance across acquisition, conversion, and retention
  • Deep, hands-on expertise with Shopify and supporting apps for merchandising, CRO, email/SMS, and personalization
  • Advanced proficiency in Google Analytics (GA4), performance reporting, and KPI dashboards
  • Strong command of SEO, SEM, and paid media, including Google Ads and Meta platforms
  • Experience managing paid media spend, ROAS, CAC, and external agency partners
  • Data-driven decision-maker with the ability to translate insights into revenue impact
  • Strong leadership, communication, and cross-functional collaboration skills
  • Comfortable operating in a fast-paced, performance-driven, growth environment

Preferred

  • Experience with AI-enabled marketing tools or AI-driven insights
  • Track record leading cross-functional teams in a fast-paced environment

Benefits

  • 401K Retirement with employer matching
  • Medical, Dental, and Vision Insurance
  • PTO and Holidays
  • Company Sponsored Luncheons and Events
  • Generous Employee Discounts on SSCO Product
  • Fun, Collaborative Work Environment with Great People!