- Department Strategy & Operations: Own the Digital Marketing department strategy and day-to-day operations to ensure high-quality services and client outcomes. - Commercial Leadership & Client Retention: Act as a senior advisor to key clients, driving ROI, retention, and revenue growth within the department's portfolio. - Team Leadership & Development: Lead, mentor, and manage a diverse team of digital marketing specialists to deliver client work on time and to the highest standard. - Service & Process Scaling: Scale departmental processes and service offerings to support accelerated growth while maintaining service quality. - Strategic Oversight of Digital Expertise: Provide direction across Organic SEO, Paid Search, and Digital Advertising. - Performance & Accountability: Define, track, and report KPIs to measure success for digital initiatives and client profitability.