Responsibilities

• Shape commercial capability strategy – Define the multi-year vision, roadmap for Ingredion’s commercial platform portfolio, translating enterprise priorities into scalable capabilities, operating requirements, investment cases and a sequenced plan for growth.
• Product management and portfolio governance – Establish disciplined product and portfolio practices that focus on measurable business value, including clear product vision, discovery, roadmaps, requirements, release planning, lifecycle decisions and defined ownership.
• Advance CRM and customer platforms – Guide the global business strategy and governance for CRM and commercial platforms, creating consistency and greater value across customer, sales and service workflows.
• Scale knowledge, AI and automation – Translate priorities from Customer Experience and business priorities into scalable knowledge, self-service, transactional, service and automation capabilities, enterprise knowledge that simplify work, improve decisions and enhance the customer experience.
• Orchestrate portfolio investment and delivery – Lead transparent prioritization, funding recommendations and portfolio trade-offs, resolving cross-product dependencies and balancing global standards with justified regional needs.
• Develop a high-performing team and strong partnerships – Inspire, coach and grow a global multidisciplinary team across platform management, product ownership, business analysis and knowledge, while building cross-functional relationships needed to move priorities from strategy to delivery.

Requirements

• A bachelor’s degree or equivalent relevant experience; an MBA or advanced degree is an advantage.
• Significant leadership experience in B2B commercial platforms, CRM, digital product management or commercial transformation within a global, matrixed organisation.
• A track record of shaping multi-year product or platform strategies, investment cases, governance and portfolio decisions.
• Strong product-management skills and the ability to translate business needs into clear workflows, roadmaps, requirements and outcomes.
• Experience leading teams and influencing senior stakeholders across functions, regions and technology partners.
• Working knowledge of Salesforce ecosystems, customer and service platforms, enterprise knowledge, generative AI, intelligent search or automation.