Responsibilities

• Build the Sell It community into the most active, valuable, and motivating space in real estate for ambitious agents
• Design and run programming that creates daily habits, not passive scrolling
• Own the content and engagement rhythm inside the community platform alongside the Content team, ensuring members have clear reasons to participate consistently
• Identify what drives members to take action and build systems around it,e.g. prompts, challenges, recognition, and community habits that reinforce momentum
• Stay close to day-to-day member experience by welcoming new members, participating in conversations, and maintaining a high-quality, high-energy environment
• Design and execute a milestone recognition framework that celebrates key wins (first deals, program completion, etc.) to drive motivation, accountability and retention
• Track member behavior inside the platform and identify at-risk members early, and implement interventions that improve retention
• Build and manage upsell pathways from Starter to Member to Group Coaching to PRO
• Work with the data team to understand what engagement patterns predict renewal, progression, and churn
• Close the loop between what members need and what the platform delivers

Requirements

• 8+ years of experience in community management, membership growth, or customer success within a subscription or membership-based business
• You are a highly collaborative operator who works effectively across Content, Marketing, Sales, and Operations
• Demonstrated ownership of a growth metric, not just management of activity
• Comfort appearing on camera and speaking in front of a crowd; this requirement is non-negotiable
• Deep understanding of community platforms; experience with Circle is a plus but not required
• Systems thinker with a track record of building scalable solutions rather than one-off campaigns
• Real estate experience not required; curiosity about the industry is expected
• Data-literate with the ability to interpret dashboards, identify meaningful insights, and take action
• High energy and strong sense of ownership; proactively drives work forward

Preferred

• Experience with Circle is a plus but not required