CSTMR (pronounced “customer”) is a leading marketing agency serving the high-growth sector of financial services and fintech. We have found great success helping our clients launch, grow, and meet their lofty goals, and now we are looking to add a well-rounded Director of Client Services (and an overall good person) to our expanding team — someone with a deep knowledge of digital marketing, a strategic thinker with strong client service skills, and a positive can-do outlook with flexibility for strategic shifts when needed.

In this role, you will be responsible for leading our project management team, confidently steering their work to drive client outcomes while maintaining team buy-in throughout the process. You will be a key face for the organization with all clients, collaborating with our Director of Strategy & Analytics on the development of initial client marketing strategies and recommendations for strategic shifts when necessary. You will report to our VP of Client Services, working closely with her to deliver exceptional client experiences and create opportunities to grow the firm.

This is a full-time position as part of a vibrant, successful 100% remote team. The salary range for the role is $85,000 - $115,000 per year.

Responsibilities

As Director of Client Services, your role will include:

• Leading and mentoring our project management team in partnership with our VP of Client Services, creating an environment of trust, collaboration, and shared accountability for client success
• Collaborating closely with project managers and our Director of Strategy & Analytics to support client strategy development, implementation, and ongoing optimization of all marketing campaigns
• Brainstorming with and supporting channel leads where needed to build and refine our client offerings
• Supporting bottom-line performance for client engagements, working with the VP of Client Services to identify areas of opportunity for increased efficiency and quality across the organization
• Serving as a trusted advisor to clients, anticipating and responding to client questions and issues as they arise

General Responsibilities

• Coordinating and communicating effectively and consistently with your CSTMR teammates
• Delivering both on-time and high-quality work
• Applying best practices and latest learnings/advancements as they relate to effective digital marketing
• Attending internal meetings, contributing, and supporting others around you
• Attending client meetings on a regular basis, supporting the project manager and/or other team members to present new content or provide status updates

Requirements

We are excited to hear about your background, and we hope it includes:

• 7-8 years of full-time experience in digital marketing or a similar field, preferably within an agency setting; 3+ years in a strategic leadership role with client interaction
• Strategic thinker with a creative, solution-oriented approach to tasks and challenges, and a desire to be accountable for achieving client goals
• Experience planning and executing multi-channel marketing activities (content, social, website, email, digital advertising, etc.); relevant certifications or experience in HubSpot, Google Analytics, etc. a plus
• Background in or interest learning about marketing for financial services and fintech clients
• Outstanding communication skills, including professional writing and presenting; bilingual English/Spanish a plus
• Excellent management and organizational abilities with a keen eye for detail
• Proficiency using cloud-based software – Google Workspace (meetings, email, calendar, docs, etc.), Monday, Slack, Brandwatch, etc.
• Desire and ability to work remotely, and a proven track record of successfully and effectively doing so
• Positive, constructive, and service-oriented attitude and proactive work style
• Professional, honest, and committed to supporting and growing an amazing and supportive internal company culture
• Understand and follow all CSTMR security policies and procedures, including the completion of a background check and annual security training

About CSTMR

We’re the digital marketing agency who transform fintech and finance businesses into brands that change lives. Our core beliefs shape our internal culture and are expressed to the world. Our values are critical to the existing and future developments of our brand and our clients’ success.

Accountability

We will NEVER shy away from our responsibilities.

A fearless commitment to excellence

Our expertise means that excellence comes as standard.

Create value and deliver results

Client results are our results. We know this is all about the bottom line.

Continuous improvement

We will never stop challenging and improving.

Do the right thing

We understand the importance of our ethical obligations to our customers.

Our objective is clear

CSTMR steers clients to be unique, different, better, and above all — not boring. That’s how we help financial services companies grow by standing out from the everyday ho-hum. And marketing for financial and fintech clients is all we do. Pretty easy to remember, and even easier to sell our expertise.

The work is meaningful

Financial wellbeing means something different to everyone, but our communities need it to thrive. By making financial services more accessible, understandable, and fair to anyone, we can help make life better for everyone. We help startups succeed and established companies grow – companies that have the power to make a positive difference financially in people’s lives. We truly are making a difference in the world.

Your passion is welcomed

You get to bring your true self to work every day – we’ve learned that bringing together a diverse group of people and minds from around the globe means we make each other better.

To Apply: https://cstmr.com/join-us/application/