Responsibilities

• Serve as the senior point of contact for Hype Boss ™ client relationships.
• Ensure clients feel supported, informed, and strategically guided.
• Manage client expectations and ensure alignment on deliverables, timelines, and goals.
• Lead key client meetings and strategic check-ins when appropriate.
• Escalate major client concerns to leadership when necessary.
• Ensure department heads execute deliverables tied to client accounts.
• Coordinate work between creative, digital, marketing technology, and podcast production teams.
• Identify and resolve blockers that could delay client work.
• Maintain visibility across all active client initiatives.
• Ensure each client account has:

• Clear strategic direction
• Measurable objectives
• Documented deliverables
• Consistent communication cadence

Requirements

• Strong expertise in Client Services and a proven ability to enhance Customer Satisfaction
• Excellent Customer Service skills combined with the ability to build and maintain long-term client relationships
• Proficient Analytical Skills to evaluate client needs and develop strategic solutions
• Effective Team Management experience, with demonstrated leadership and mentoring abilities
• Exceptional communication and interpersonal skills to collaborate with clients and team members
• Proven ability to work independently and maintain a high level of organization in a remote work environment
• Bachelor's degree in Marketing, Business Management, Public Relations, or a related field is preferred

Preferred

• Experience in branding, marketing, or public relations is a strong plus