Responsibilities

• Grow existing client relationships — partner with clients to expand scope, deepen trust, and create opportunities for account growth
• Lead new business development — oversee lead generation, build and maintain a healthy pipeline, drive pitches and proposals, and close new accounts
• Serve as the senior client advocate within the agency, ensuring work is delivered on time, on budget, and at the quality standard clients expect
• Lead, mentor, and coach the Client Services team — set clear expectations, provide regular feedback, and create a real path for professional growth
• Oversee scoping, estimating, and billing across all active accounts, with a clear eye on profitability and scope discipline
• Partner with creative, strategy, and technology leads on technical projects — including website development and digital platform work — bringing enough subject matter fluency to lead scoping conversations, anticipate risk, and hold the line on budget and timeline
• Proactively identify risks to client satisfaction, project delivery, or budget, and mitigate or escalate before they become problems
• Drive continuous improvement in how the Client Services team scopes, delivers, and reports on work
• Lead client-facing and internal meetings with clarity and efficiency
• Contribute to agency-level strategic planning and operations

Requirements

• 8+ years of account management, business development, and team leadership experience in an agency environment
• Demonstrated track record of growing existing accounts through trusted client partnerships and strategic account expansion
• Demonstrated track record of winning new business — lead generation, pipeline development, pitching, and closing — in a B2B context
• Experience scoping, estimating, and leading technical projects — particularly websites and digital platforms — with enough subject matter knowledge to keep teams and budgets on track
• AI fluency in practice, not theory. You actively use AI tools in your daily work — research, writing, analysis, proposal development, client insight — and you can coach a team to do the same. You understand what today's tools can and can't do, and you're paying attention to where they're headed.
• Genuine commitment to team development — you like coaching, you give real feedback, and you take pride in watching people on your team grow
• Strong strategic thinking paired with operational discipline — able to see the big picture while staying on top of the details
• Excellent communication and interpersonal skills, with clients and with internal teams
• Proactive, solutions-oriented mindset — you see problems coming and address them early
• Bachelor's degree in business, marketing, communications, or a related field preferred

Preferred

Benefits