Responsibilities

• Own and govern the intake, triage, and prioritization of all Marketing Services work routed to VCS.
• Optimize the portfolio of creative work, ensuring high-value opportunities are prioritized and aligned to business objectives.
• Manage overall yield—maximizing the efficiency, utilization, and impact of VCS resources across projects.
• Serve as the primary liaison between Marketing Services Delivery and VCS, ensuring seamless coordination across teams.
• Partner closely with Delivery Senior Directors and Segment Leads to align creative priorities to client commitments, revenue goals, and segment strategies.
• Collaborate with VCS Operations leadership to ensure capacity planning, resourcing, and workflow management are aligned with demand.
• Provide VCS with clear visibility into the Marketing Services pipeline, including upcoming engagements, key milestones, and priority programs.
• Ensure proactive resource planning and allocation, enabling VCS to anticipate demand and staff appropriately.
• Participate in annual and quarterly planning cycles, aligning creative capacity with business growth objectives.
• Establish and drive consistent processes for intake, prioritization, and delivery tracking to improve speed, transparency, and predictability.

Requirements

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g. Masters/ MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred

• - 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 6+ years of work experience with a PhD
• - Strong creative management background at an agency or brand
• - Extensive experience working with marketing and/or creative agencies, with demonstrated mastery of creative operations
• - Strong creative POV and ability to communicate, influence and advocate for creative excellence
• - Demonstrated financial acumen with the ability to evaluate VCS cost structures, challenge assumptions, and drive cost-efficient outcomes while maintaining quality
• - Proven track record of successfully negotiating with agency partners, balancing relationship management with achieving business objectives
• - Comfortable operating in a fast-paced, highly matrixed organization, working across Creative studio, Business Development, Delivery, and Finance
• - Exceptional stakeholder management skills, with the ability to influence and align cross-functional teams and senior leaders
• - Highly detail-oriented with strong analytical skills and the ability to assess and identify risks or optimization opportunities
• - Experience building and scaling processes or frameworks for creative operations, including standardizing ways of working and improving operational efficiency

Benefits

• Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.