Responsibilities

• Work directly with the Director of Strategic Marketing to ensure that all departments within marketing work in a cohesive, productive and proactive manner.
• Ensure effective recruitment, hiring, training, recognition, coaching, progressive discipline for all casino marketing departments
• Creates and/or maintains departmental policies and SOPs
• Creates experiential events for VIP & VVIP guests
• Coordinates and maintains all disciplinary actions, training development and performance management.
• Establish, monitor and continually approve KPI’s for casino hosts and sales team
• Maintains all technical support systems including player kiosks and player tracking
• Develops, executes and maintains casino acquisition programs
• Develops and implements departmental policies and standard operating procedures
• Ensures that all of casino marketing plans, investments, special events, promotions, gift giveaways, policies, gift inventories, tournaments and sweepstakes are in compliance with all governing bodies.

Requirements

• 4-year degree
• 3-5+ years casino experience with at least 3 years at a managerial level
• 3-5+ years casino marketing experience
• Ability to work with minimal supervision
• Detail and result-oriented
• Maintain confidentiality of customer information
• Ability to read, analyze and interpret financial reports and marketing analysis reports
• Work closely with related departments to manage and utilize the customer databases to consistently yield the most profitable mix of business
• Serve as a leader for Team Members while fostering teamwork, positive morale, motivation and open communications
• Contributes to the department's effectiveness by identifying short-term and long-range issues and goals that must be addressed; providing information and recommending options and courses of actions; implementing directives, ability to create and make presentations both written and oral